Complaint Review: Enterprise Rent-A-Car - Dallas Texas
- Enterprise Rent-A-Car PO Box 842264 Dallas, Texas USA
- Phone: 8663003239
- Web: www.enterprise.com
- Category: Car Rentals
Enterprise Rent-A-Car Damage Claim Dallas Texas
*UPDATE Employee: Enterprise Cares
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Rented a car for less than 18 hours back on 11/1/13. When returning the car a small plastic splash guard under the car detached itself when entering parking garage. Informed the attendant great car except for the splash guard just detaching randomly upon entering the parking garage. Was informed by the attendant that it shouldn't be an issue and if anything I might get a phone call or an email about it. About a month later I received a bill for $445.49 for damage to the splash guard under the car!! Should have been a $25 fix for new plastic bolts. This is an area which is not inspected by enterprise or customers when taking possession of a car. It was likely loose prior to taking car from a company car wash and this was the first time it climbed an incline into a parking garage to make it loose. I rent from Enterprise 2-3 times a month and question if I should be doing business with a different company.
This report was posted on Ripoff Report on 12/03/2013 01:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rent-a-car/dallas-texas-75284/enterprise-rent-a-car-damage-claim-dallas-texas-1104026. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Enterprise Cares
AUTHOR: Enterprise Rent-A-Car - ()
SUBMITTED: Thursday, December 05, 2013
Fidel,
We’ve taken note of your comments and would like to look into this for you. Please send a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us.
When emailing, please list Reference Number 131205-001316 in the subject line. We look forward to hearing from you.
Respectfully,
Carol H.
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