Enterprise Rent a Car Enteprise Rental, Camrac, Inc Horrible Customer Service Rude Management too. This is a service company? Newington, Connecticut

Tim, I feel your pain. while I haven't had the same story I have found Paul to be point blank rude. I find this amazing as Enterprise always prides themselves on good service. I used this location 5 or 6 times a year and have now stopped as the service has just been poor at best.

Tim, you've posted this same complaint on My3cents.com and ComplaintsBoard.com as well, where we've left you our contact information. We've never heard back from you.

Please email care[at]enterprise.com with your full name, the reservation number and any other details. When emailing please list reference #110304-000932 in the subject line.

For anyone else with damage issues, please contact our Damage Recovery Unit at the phone number on the letter sent to you.

- Elizabeth with Enterprise Rent-A-Car

I don't deal with Enterprise anymore after the experience I had last May at Philadelphia Airport. During my one week rental someone obviously opened a door into the area just above the left rear wheel and caused a 1" long dent. If I had had a C Clamp and  two pieces of wood it would have taken a minute or two to fix it. I hadn't purchased the damage insurance because my insurance company (USAA) told me that my insurance coverage was just fine.

The bill was about $800 for the damage and after I paid the deductible there was a charge for the time that the car was out of service and a $100 "administrative charge". Neither was covered by USAA. My letters and photographs to Enterpise went unanswered. I had to fight like hell to get Enterprise to acknowledge that I paid a $200 deductible at the Airport rental car office.

I tore up my Frequent Renters card and will not ever use Enterprise/Alamo/National again. This was a complete ripoff.

I will obviously pay the insurance from now on.

I have managed 8 different car rental companies overs the years:  Altra, Charter, Agency, Superstar, Automate, Spirit, Alamo, and Action.  Count on this practice to be the norm in this business.  I got out of this business because I was tired of being cussed out every every day by customers for this very reason and the damage waiver.  The upper management calls you every few hours and asked for your numbers and availability.  Their best business model is having 100 reservations and 20 cars...that is how each office grows their fleet.  So the manager will tell the VP he needs 80 cars in the morning if nobody brings one back that evening.  The VP will call other slow offices and try to move some cars to accommodate.  Problem is, when one office busy so are the others:  no cars unless folks return that night and hope they are rentible.  So you ask why take so many reservations?  And why don't they start holding back cars to accommodate for the next day?  The answer is greed.  They want to do doubles or triples each day, e.g., have one returned that morning paid for the day (1), rent it out and if it comes back the same day (2) it can be rented out that evening (3)...that is 3 incomes for that car in one day.  They worry about tomorrow tomorrow and take the heat when a customer is mad.  And the damage waiver is nothing but a source of income pure profit for the company...don't take it!  Your liability covers that car from head to toe better than your care, because it is a replacement for yours.  And there is no deduct.  Some managers just won't rent to you if you decline the waiver...talk about a scam!  All they do is high five each other on how they "slammed that one or got a triple revenue on that one!  Don't go to the small offices if possible...they are the worst at this practice.  The airports have more cars and don't take the waiver if you already have liability. 

 "Having had spotty service with them in the past". You have received crappy service in the past yet you continue to do business with them. WHY?