• Report: #214909
Complaint Review:

Enterprise Rental Agency

  • Submitted: Mon, October 09, 2006
  • Updated: Mon, October 09, 2006

  • Reported By:pensacola Florida
Enterprise Rental Agency
6320 Pensacola Blvd Pensacola, Florida U.S.A.

Enterprise Rental Agency Tried to screw over a scratch I did NOT cause Pensacola Florida

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I rented a vehicle back in July of 06 and had it for the week. Returned it and was called to come back over a "scratch". Was never shown the scratch, they said it was minor and to please sign this peice of paper that it was just protocol. And that it wasn't saying I was admitting to causing the damage.

Two weeks following that I recieved a letter stating that it was being put into the shop for repairs and that I would receive another letter with the information on the adjustment that I owed. After letters from Enterprise informing me that I had to pay this $299 adjustment for the scratch, I get a call today from a lady there asking about the money. Then I asked for proof of the scratch, photos to be sent to me to show me and she said she would do that and would research it since I was never shown the scratch.

So then five minutes later I get a call back saying they found a report on it from a previous renter. The scratch was already there when I rented it. And that my case would be closed. Why they didn't research it first is beyond me. That cured me from ever using them again. Not even an apology for accusing me of the damage to begin with. Bad customer service! I almost paid out of pocket for something I didn't do.

pensacola, Florida

This report was posted on Ripoff Report on 10/09/2006 01:46 PM and is a permanent record located here: http://www.ripoffreport.com/reports/enterprise-rental-agency/pensacola-florida/enterprise-rental-agency-tried-to-screw-over-a-scratch-i-did-not-cause-pensacola-florida-214909. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Enterprise Rental Agency

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?