Complaint Review: Environmental Products International -
- Environmental Products International P. O. Box 397 USA
- Phone:
- Web:
- Category: BBB Better Business Bureau
Environmental Products International George Reynolds They shipped a septic tank cleaning product after I cancelled the 30 day trial Fairview New Jersey
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ILast month I received a call from this company to have me try a septic tank cleaning product. I explained that I purchased some a few years ago that did not woork and threrefore I wasn't interested. They insisted that I would only be ordering a 30 day supply. I still have some the product left from the last time I tried. Once it had been cancelled, I received a box from Fed Ex with a 3 year supply of the product. As soon as It came, I called and told the individual that answered the phone that I did not order the product and was asking for a retunr label so that I could send the product back. He became loud, verbally abuseive and said the he had a recording of me ordering the product. I denied this and told him that he needed to send me a return label. He refused and told me that I had to pay for the product.
I still have the product and today, May 31, I received two bills for $159.98 and they threatend to turn in over to a colletion agency in ten working days. I then told him that I was not paying for something that I did not order and if he was going to send the bill to a collection, go ahead.
I still have not heard any recording and when I called today, the lady that answered the phone said to listen to the recording and that they did not send out any product that was not ordered and did not send out a return label. If they want the product back, It is alread repacked and waiting for a return label. It is not my responsibility to spend funds to send a product not ordered back at my expense. It is ready for the label and I will send the product back as soon as I received a hipping label. By the way, they even mispelled my first name.
I just had the opportunity to hear the recording and it was modified as for as I can tell, it did not show the I told them that I still had some the the last product here and that if I agreed it would be for a 30 day trial.
SIncerely,
Terrence W. Axxxxxxx
This report was posted on Ripoff Report on 05/31/2016 02:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/environmental-products-international/environmental-products-international-george-reynolds-they-shipped-a-septic-tank-cleaning-1308727. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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