• Report: #947958
Complaint Review:


  • Submitted: Fri, September 28, 2012
  • Updated: Fri, September 28, 2012

  • Reported By: Oceanlucky9 — TORRANCE California United States of America
Internet United States of America

Erecycleronline Damaged Goods Received/Poor Packaging Internet

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Ordered a Sony Monitor and it arrived damaged in shipping not due to fed-x but due to very poor packaging.  The Monitor was just floating around in a bunch of styrofoam peanuts (not nearly enough to protect the monitor) Long story short Erecycleronline did not offer a refund right away rather wanted my the customer to wait until they resolved a refund with FED-X.  Why should we wait that was not our issue. Opened a case with Paypal and then Erecycleronline escalated it to a claim.  The judgement was in our favor but due to complications with Paypal a refund never happened.  I emailed Erecycleronline through ebay regarding our refund and expressed what a nightmare this had been and I recieved this exact response and I quote "Maybe because you made it a nightmare? You would have gotten your refund on August 10th, if you hadn't opened a case. You also had a very long time to close the case and allow me to refund you after FedEx awarded us, as I suggested. I D I O T :) Thank you, Gabrielle, eRecyclerOnline,  Customer Service. As of today we still never recieved a refund and have thrown the monitor in the trash. Enough said !

This report was posted on Ripoff Report on 09/28/2012 11:38 AM and is a permanent record located here: http://www.ripoffreport.com/reports/erecycleronline/internet/erecycleronline-damaged-goods-receivedpoor-packaging-internet-947958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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