Complaint Review: ESBI
492C Cedar Ln # 396
Teaneck, New Jersey
- Phone: 888-288-3724
- Category: Telephone Companies
ESBI, Email Discounts Fraudulent charges added to my AT&T Phone Bill from 3rd Party service I never signed up for Teaneck New Jersey
*Consumer Comment: I was hit this month too
*Consumer Comment: I got caught in this also!
*UPDATE Employee: I can Explain...ATT EMPLOYEE
*Consumer Suggestion: Email Discounts LLC: DO NOT ENTER FREE DRAWINGS/GIVEAWAYS ONLINE! The 'fine print' you don't read costs you $14.95
*UPDATE Employee: Customer Care
*UPDATE Employee: Please contact us for assistance
I was charged:
$14.95 on Oct 8 with tax = $16.07
$14.95 on Sept 7 with tax = $16.07
$14.95 on Aug 7 with tax = $16.07
On Oct 31, 2007 I called their customer service number 1-888-288-3724 that was on my phone bill. I spoke with a representative from ESBI, who informed me that someone using my name, home phone, and mailing address, but a false email and incorrect birth date , had signed me up for this service back in July 2007. I told the representative to reverse the fraudulent charges, and cancel this false account. I was told by the representative that the refund would be sent within 3-5 business days but the other two refunds would have to be processed by another department since they were from more than 30 days ago.
I contacted AT&T and told them to block all third party companies who have the ability to add charges on my phone bill without my consent or knowledge. AT&T is putting the charges on dispute so I will not be charged late fees for not paying them. I am waiting to see the results so far. I asked AT&T if this happens a lot, and the AT&T rep said it does. This is unacceptable and fraudulent, and this type of activity should be prosecuted.
I have also filed a report on Better Business Bureau (bbb.org).
This report was posted on Ripoff Report on 11/01/2007 09:42 AM and is a permanent record located here: http://www.ripoffreport.com/reports/esbi/teaneck-new-jersey-07666/esbi-email-discounts-fraudulent-charges-added-to-my-att-phone-bill-from-3rd-party-servi-282312. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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