Evans Glass window installation, bad fit, terrible service, no responsibility for work done Seattle Washington

Being an ex-employee i do have a lot of insider information available to anyone who wants it.

In response to Matt's post, a "factory rep" is nothing more than a Evan Glass sales rep with a different name badge that says Eurocraft Windows. I should know since i had them both. Every sales rep gets issued two name badges to wear depending on the situation at the customers home.

Evans Glass does employee the "hard hit, one sit close" program with their customers. Dont get me wrong, their product is the best available and i still would have them installed in my own home. But you can save a lot of time and money when the rep comes out the first time.

Here's a break down for you -

1st visit - Evans Glass rep comes out, measures windows, does an inspection, does company/production demo, goes out to price project, offers lots of rebates, incentives and the BIG 25% OFF coupon which they call anything they want like "Valentines Day Special", "Back to School Special" or anything that happens to be going on at the moment to make it sound like it wont last once they leave your house. they say they cant leave before offering you the lowest price which would be house cost on the 1st visit. if you dont bite the 1st time then....

2nd visit - they send out the so-called "factory rep" with some new incentives and lower pricing but in fact its just another Evans Glass salesperson with a different name badge on. they say they can knock some more off the "house cost" price the original rep left you.....which can be anywhere between 5-20% depending on the cost of the project !

Hope this helps !

Being an ex-employee i do have a lot of insider information available to anyone who wants it.

In response to Matt's post, a "factory rep" is nothing more than a Evan Glass sales rep with a different name badge that says Eurocraft Windows. I should know since i had them both. Every sales rep gets issued two name badges to wear depending on the situation at the customers home.

Evans Glass does employee the "hard hit, one sit close" program with their customers. Dont get me wrong, their product is the best available and i still would have them installed in my own home. But you can save a lot of time and money when the rep comes out the first time.

Here's a break down for you -

1st visit - Evans Glass rep comes out, measures windows, does an inspection, does company/production demo, goes out to price project, offers lots of rebates, incentives and the BIG 25% OFF coupon which they call anything they want like "Valentines Day Special", "Back to School Special" or anything that happens to be going on at the moment to make it sound like it wont last once they leave your house. they say they cant leave before offering you the lowest price which would be house cost on the 1st visit. if you dont bite the 1st time then....

2nd visit - they send out the so-called "factory rep" with some new incentives and lower pricing but in fact its just another Evans Glass salesperson with a different name badge on. they say they can knock some more off the "house cost" price the original rep left you.....which can be anywhere between 5-20% depending on the cost of the project !

Hope this helps !

Being an ex-employee i do have a lot of insider information available to anyone who wants it.

In response to Matt's post, a "factory rep" is nothing more than a Evan Glass sales rep with a different name badge that says Eurocraft Windows. I should know since i had them both. Every sales rep gets issued two name badges to wear depending on the situation at the customers home.

Evans Glass does employee the "hard hit, one sit close" program with their customers. Dont get me wrong, their product is the best available and i still would have them installed in my own home. But you can save a lot of time and money when the rep comes out the first time.

Here's a break down for you -

1st visit - Evans Glass rep comes out, measures windows, does an inspection, does company/production demo, goes out to price project, offers lots of rebates, incentives and the BIG 25% OFF coupon which they call anything they want like "Valentines Day Special", "Back to School Special" or anything that happens to be going on at the moment to make it sound like it wont last once they leave your house. they say they cant leave before offering you the lowest price which would be house cost on the 1st visit. if you dont bite the 1st time then....

2nd visit - they send out the so-called "factory rep" with some new incentives and lower pricing but in fact its just another Evans Glass salesperson with a different name badge on. they say they can knock some more off the "house cost" price the original rep left you.....which can be anywhere between 5-20% depending on the cost of the project !

Hope this helps !

The USA is big but quality and morality for work done plainly sucks. The US is the laughing stock of the world because our quality control of goods and services severely suffers. Get it together EVANS Glass because if you don't someone else will. Competition is fierce, trust me, you are not doing the consumer a favor by taking their hard earned dollars.

is that he is the General Manager.

Evan's glass is 6 years old at the most. 30 years in business is what consumers want to hear, but it is not the truth. The pictures of skyscrapers in Seattle- those weren't their projects.

Were you told that Evan's glass is both the installer and the manufacturer? Did the installation truck say "Evan's glass" on it? No? That's because the installation was done by subcontractors. The subcontractor's name is Lester. The manufacturer of the windows you purchased is VPI Quality windows in Spokane. The "Eurocraft" window is also known as the "Galaxy" window at a much lower price. "We're the installer and the manufacturer" is exactly what consumers want to hear, and it sells a lot of windows, but it is not true.

Titanium alloy? Titanium is a natural impurity in all aluminum. You purchased an aluminum skeleton and a vinyl skin. Or did you????

Check your window contract and make sure it says "titanium alloy reinforcement", and then if you have the gumption, drill a small hole and find out if it is even reinforced at all. Because, unless your double hung windows are over 5' wide they won't be reinforced with a "titanium alloy".

I too was taken by this scam. I worked for them 3 months ago and have never seen a penny of the money I earned selling windows for them, although the projects have already been installed for quite some time.

Caveat Emptor, within a few years Evan's glass will be no more.

Evans Glass did contract windows for this individual homeowner. Evans Glass did go out and install windows in September, 2005. All of our windows are custom built to fit the homeowners' house. Also, all windows are custom measured to fit into the homes existing openings. On this home in particular, its interior reveal was in too far. Note: This is the original 1949 trim.
The windows all fit; there has never been a leak, and/or air infiltration issue since the install.
The homeowner had concern so we not only sent out one person to look at the job. We also sent a manufacture representative to get a second opinion. The manufacture rep was the one "that had the audacity" to tell the homeowner that the window was installed correctly.

Evans Glass also sent out a third person to look at the job in early August of this year. After a third trip out the only way to make the homeowner happy was to remove "the original 1949" interior wood wraps and replace all with new.

I will admit that this is where we did make a mistake. The interior trim material that was needed was 2"(inch) by 8"(inch). We took out 1"(inch) by 8"(inch). This would not have been a good fit. Our installer did have the interior pulled apart and told the homeowner that it would be a few days to get back with scheduling. There was no room in our scheduling department to get back to the homeowners house until that Friday.
The homeowner did come into the office wanting me to read his letter. I figured why read a letter when I could actually talk to the homeowner in person. This was not an option; the homeowner wanted me to read his letter. We did already set an appointment to complete his job on Friday.
Evans Glass does take responsibility for our work. With over 30 Years in the Home Improvement Industry and over 25,000 satisfied homeowners that would recommend us to their friends, neighbors, and families.

In conclusion, we did go out and complete the additional work, at no additional cost to the homeowner. We do take care of all homeowners, and we do care about customer service. I also hope that this homeowner is happy as well.