• Report: #993933
Complaint Review:


  • Submitted: Wed, January 09, 2013
  • Updated: Wed, January 09, 2013

  • Reported By: Melanie — St Augustine Texas United States of America
22100 E 26th Ave #100 Aurora, Colorado United States of America

Excelatrim Escalation Health, Slimdown Wtlss GB Bait & Switch. free 30-day supply became 14-day trial at $79.00 + auto cc charge Aurora, Colorado

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

12/16/12 I ordered a free sample of a raspberry ketone product and I paid shipping of $5.95. I am careful to read all fine print on these sorts of things. When my credit card statement came, the $5.95 was collected by a foreign company (UK).

The product arrived as I was leaving on vacation, so I didn't look at it. On 1/3/13 my credit card company contacted me to check account activity. One of the charges was from Excelatrim for $79+. I said I had not authorized it. My credit card was cancelled and I filed a report.

On 1/8/13 I got around to going through mail that arrived while I was gone and opened the excelatrim package. It contained an insert stating that they would charge me for the sample bottle if I did not call 1-888-702-5297 within 14 days. There was no such instruction when I placed the order for the free 30-day supply. I never sign up for my credit card to be automatically charged for anything except for my electric and telephone bills. Never, never, never.

1/9/13 I telephoned the 888 number and explained I had just opened the package and I didn't want it. The woman said I had agreed to the terms and conditions. I said I would never have agreed to those terms. I finally hung up because she would not give me a return number, only kept repeating that the terms were stated. I would like to return the unopened package but without a return number I can't.

I looked for the website and found that it has been altered. There are still remnants of the 30-day supply and other bits, but now shipping has been reduced to $2.95 for a FREE TRIAL. Clicking on that will get a screen that asks you to sign up for a 14-day trial bottle. This is not the same thing I got when I ordered.

Interesting that when I attempt to click on the Excelatrim promo, I am sent to Google search. If I click on the companion product, I get the order screen. I'm wondering if my computer is blocked from accessing this. Not as far fetched as it sounds. My brother paid a tax attorney $900 to start work on a tax problem. She cancelled appointments and every time we attempted to contact her, we got a recorded announcement. When I called from a different number, I got a secretary, discussed the problem, and got a promise of a call-back. It never happened, and then my number was always referred to an answering machine.

This report was posted on Ripoff Report on 01/09/2013 10:40 AM and is a permanent record located here: http://www.ripoffreport.com/reports/excelatrim/aurora-colorado-80019/excelatrim-escalation-health-slimdown-wtlss-gb-bait-switch-free-30-day-supply-became-1-993933. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Excelatrim

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?