Complaint Review: Expedia And Hertz Rental Car - Nationwide
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- Expedia And Hertz Rental Car expedia.com Nationwide U.S.A.
- Phone: 404-728-8787
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- Category: Travel Services
Expedia And Hertz Rental Car ripoff and lack of service Orlando Florida Nationwide
*Author of original report: I was guaranteed the hotel regardless of what time I arrived!
*Consumer Comment: Who's at fault?
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I made the mistake of ordering my vacation to Orlando through Expedia and didn't want other people to be taken in as well. Our entire trip was paid for in full several months before we left.
To begin with our flight to Orlando from Philadelphia was delayed several hours. We arrived in Orlando to approach the Hertz counter and retrieve our Mid size vehicle that we had booked. I was informed that we needed to pay another $10 per day to upgrade to a larger car, a Toyota Camry. I'm sorry but is that a midsize car? What the heck were they going to give me a skate? Then I was told we had to pay another $10 per day to allow my husband to drive as I booked the reservation. I told them to put the reservation in his name because I had no plans on driving and they said to rebook the reservation we would have no car as they were overbooked. We were fully at their mercy and had to pay whatever they requested, yikes.
Upon arrival at the hotel we booked, we were informed that our room had been given to someone else. The only room that was available was FULL of smoke and I had booked a non-smoking room which was plainly visible on the hotel reservation form. My daughter has asthma and couldn't possibly sleep there, even the security guard said HE couldn't sleep there and he smoked. I sat outside on the phone with Expedia for over an hour and they stated they were trying to find another hotel, the more expensive ones had rooms but they didn't even try with those!
They finally came back on the line and said all of the hotels in the area were fully booked, that we could sleep in our car for the night and they would promise us a room for tomorrow and the rest of our trip. Another hour later (now this was after 3 in the morning), the hotel took pity on us and put us in one of their other hotels quite a distance from Disney where our hopper passes were good.
We then proceeded to Disney's Magic Kingdom which was completely shut down on Tuesday due to the excessive amount of travelers within the park. There just wasn't room for anyone else. Then we went to Epcot which was closed to anyone other than people staying at Disney resorts at 9 pm. They gave special bracelets to those people. Didn't we pay the same amount for our hopper passes?
It was so busy we didn't even get any use out of our hopper passes on the last day.
We then proceeded to the airport for our return flights. American Airlines put my husband and I next to a man who I swear has S.A.R.S. and my daughters were placed several rows ahead of us. Our flight was once again delayed and to add to the luxury, upon arrival in Boston we had to collect our own bags as American Airlines and Air Tran have no agreement to handle transfers of bags. I was coughed on through the flight and just came down with whatever this guy had. Shouldn't the flights not allow people who are actively sick on board?
We arrived in Boston and waited for over TWO hours at baggage claim for our bags which came off the belt ripped to pieces. We then walked well over a mile to the other terminal for Air Tran (which is called by numerous people the airport ghetto) and were frisked up and down as our tickets showed we were one way passengers.
Our flight in Boston was delayed (oh what a surprise)and we had the opportunity of getting to know other customers who had dealt with expedia. They were all writing letters as well!
Oh, I wrote to both Expedia and Hertz and have only heard from Hertz who backed up their statements with (A Toyota Camry is considered a full size vehicle and due to the huge amount of partners cohabitating and driving their vehicles they simply have to charge the excess amounts for insurance purposes). I looked for myself on their website and found that a Taurus is listed as a midsize car! A Camry is smaller than a Taurus isn't it? I was charged by expedia $46.25 per day as part of the package deal add $20 more and it's a balance of $66.25 per day. I could have had the Taurus for $45.95!
I will never again use Expedia or Hertz car rental! Buyer beware and book your own flights. Try to stay on the same airline both ways or be prepared for a dehumanizing frisking which includes feeling out the underwires of your bra!
Tammy
Tafton, Pennsylvania
U.S.A.
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This report was posted on Ripoff Report on 04/05/2005 09:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/expedia-and-hertz-rental-car/nationwide/expedia-and-hertz-rental-car-ripoff-and-lack-of-service-orlando-florida-nationwide-137612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
I was guaranteed the hotel regardless of what time I arrived!
AUTHOR: Tammy - (U.S.A.)
SUBMITTED: Tuesday, April 05, 2005
I was guaranteed the hotel regardless of what time I arrived and it was paid for in full several months prior!
#1 Consumer Comment
Who's at fault?
AUTHOR: Jason - (U.S.A.)
SUBMITTED: Tuesday, April 05, 2005
Wow... So you had nothing go right?
First, let's start with Hertz. Hertz does have a problem with overbooking. Even if you had booked it through their website or their 800 number, there was a possibility that you would have had no car. That is a definate flaw with the way Hertz does business, they will continue taking reservations when they KNOW they have no vehicles. Your issue of being charged an extra $10 a day for an upgrade doesn't sound right either, any time I have rented a vehicle from Hertz and they did not have what I reserved, they upgraded me at no cost, and one instance they downgraded me (only option) and changed the charges plus an additional 10% discount from the lower priced vehicle. The secondary driver is all on you, however. If it was booked in your name, you are the driver and additional drivers mean an additional charge. They do give breaks on that, however, as I know because I am a USAA member, I can have another USAA member as a secondary driver at no charge. None of this is the fault of Expedia. Oh, and a Taurus is a Full-Size car through Hertz, not a mid-size. In fact, the one-car-class upgrade from a Mid-size is a Sports Car (Mustang or similar)... Dumb, but I use my USAA free upgrade all the time to get the sports car from a midsize.
Next, hotel. Ok, well, one thing here is what time did you arrive at the hotel, and what time were your reservations guaranteed until? Expedia gave you all that information, so if Expedia said "Guaranteed means until midnight", and you got there after midnight, then this is all on you. Hotels will hold the room if you contact them and tell them "Our flight was delayed, we're coming, we'll be there at xxx". If you had a guaranteed reservation until 6am the next morning and they gave the room away, then that's a complaint with the hotel, not Expedia.
Flights. Security, well, if you are troubled by the security procedures, the only option you have is don't fly. When tickets are booked on different airlines, they are treated as one-way flights. This means you have the probability that you will be flagged for added screening. Anything that sets off the metal detector (walkthrough or handheld) will be hand searched. That's a fact of life today. As for flights being delayed, again, that's a fact of life. It happens, it's a pain in the a*s when it does happen, but there's a reason for it. This is also not the fault of Expedia.
Baggage transfer, well, i've never dealt with this situation. Something of a pain in the butt I can only imagine, and Expedia should have told you about this. If they didn't, then you have a legitimate beef against them, but it's a small beef.
Disney being shut down. Not the fault of Expedia.
Sick traveler, not the fault of Expedia.
Bottom line is that it does sound like you had a crappy vacation, however, your anger is misplaced. Had you booked all this WITHOUT using Expedia, you would have had many of the same problems. Of course, you wouldn't have been flying on different airlines, but you would have paid more to fly on the same airline, or you wouldn't have gotten the times that you wanted.
It is also important to note that there are still MANY hotels that are not operating at 100% due to the three hurricanes last year in Florida. Add on top of that the fact that there are many residents who are living in hotels STILL because their residences are unoccupiable, AND the fact that there are a whole lot of tourists heading down there this time of year.
I was in Vero Beach about a month ago for work, rented a car through Hertz, no problems. The problem I had was that the closest hotel I could find was at the Kennedy Space Center, over 50 miles away. That's not entirely true, as I could have paid $175 a night for a room in Vero Beach, but I elected to stay up at the Cape because the room was $100 less per night..
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