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Report: #217567

Complaint Review: Expedia - San Fransico California

  • Submitted:
  • Updated:
  • Reported By: Capitola California
  • Author Confirmed What's this?
  • Why?
  • Expedia 2150 139 Ave S.E. San Fransico, California U.S.A.

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I HAVE NEVER USED EXPEDIA BEFORE BECAUSE OF ALL THE NIGHT-MARES I HAVE HEARD FROM OTHERS. BUT, AGAIST MY BETTER JUDGEMENT I PURCHASED A TICKET FOR DEPARTING FROM ATHENS GREECE TO SAN FRANSICO, THEY SOLD ME A TICKET DEPARTING FROM ATHENS GEORGIA, IN THE UNITED STATES. NOT ON ONE PLACE ON THE WEBSITE OR ON MY TICKET DOES IT SAY I PURCHASED A TICKET FOR A FLIGHT IN THE UNITED STATES OF AMERICA. TO SAY THE LEAST I HAD TO PURCHASE ANOTHER TICKET AT THE ATHENS AIRPORT IN GREECE TO GET HOME WHICH COST ANOTHER $1,345.00. THE TRAVEL AGENT I PURCHASED THE TICKET TOLD ME DURING THE 2004 OLYMPICS SEVERAL PEOPLE HAD THE SAME PROBLEM.I EMAILED EXPEDIA TO INFORM THEM, THE DAY I GOT BACK TO THE UNITED STATES, THE SAME DAY MY FIGHT DEPARTED, BUT OBVIOUSLY AFTER THE FLIGHT DEPARTED BECAUSE I WAS TRAVELING ON A PLAN FROM EUROPE AND THE TIME CHANGE DID NOT ALLOW ME TO CONTACT THEM PRIOR. THEY CLAIM THEY WOULD HAVE GIVEN ME A CREDIT IF I WOULD HAVE CONTACTED THEM PRIOR TO THE DEPARTURE.OBVIOUSLY I COULD NOT DO THAT. I HAVE SPENT A WEEK VIA EMAILS BACK AND FORTH AND SEVERAL PHONE CALLS TO DIFFERENT SUPERVISORS. THEY HAVE NO LEGAL DEPARTMENT TO CONTACT VIA EMAIL, AND THEY CLAIM THERE IS NOTHEING THEY CAN DO. AND THEY CLAIM THAT JUST BECAUSE A FEW PEOPLE DON'T UNDERSTAND THERE WEBSITE THAT THEY WILL NOT BOTHER TO CLAIRIFY THAT YOU ARE PURCHASING A TICKET FOR A FLIGHT IN THE UNITED STATES OF AMERICA, AND BECAUSE THEY ARE A UNITED STATES AMERICA WEB SITE THEY DO NOT NEED TO CLAIFY THAT THE TICKET I PURCHASED IS FOR THE UNITED STATES... SOUNDS LIKE OUR COUNTRY.. THE ONLY INFORMATION I RECIEVED TO FILE A LEGAL ACTION IS AN ADDRESS ATTENTION LEGAL DEPARTMENT 3150 139 AVE S.E. BELLEVUE, WAS 98005 1-800-615-1053. I AM FILING A LEGAL ACTION BECAUSE THEY NEED TO NOTIFY PEOPLE OF WHAT COUNTRY THEY ARE PURCHASING TICKETS, AND THEY REFUSE TO CLAIRIFY THE WEBSITE IN EXAMPLE ADD THE WORDS UNITED STATES OF AMERICA OR EVEN U.S.A HOW HARD IS THAT. I AM FILING THIS ACTION BECAUSE I DON'T WANT OTHERS TO EXPERIENCE THE NIGHT-MARE THE EXPEDIA NIGHT-MARE!!!!

Kimberly
Capitola, California
U.S.A.

This report was posted on Ripoff Report on 10/25/2006 08:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/expedia/san-fransico-california/expedia-cost-me-1800-and-tell-me-only-a-few-people-have-this-problem-ripoff-san-fran-217567. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
6Consumer
0Employee/Owner

#6 Consumer Comment

I searched flights....

AUTHOR: J - (U.S.A.)

POSTED: Tuesday, November 21, 2006

I searched "Athens Greece" to San Francisco, and here's what pulled up:

We could not find any airports that match your search for athens greece. We found the following airports with similar names. Please select an airport from the list.

Leaving from:

*Athens, Greece (ATH-All Airports)
*Athens, GA (AHN)
*Elmira, NY (ELM-Elmira-Corning Regional)
Or
*Enter a new location

~~~~~~~~~~~~~~~~~~~~~~~~~~
We found more than one airport that matched 'san francisco'. Please select an airport from the list below.

Going to:

*San Francisco, CA (QSF-All Airports)
*Oakland, CA (OAK-Oakland Intl.)
*San Francisco, CA (SFO-San Francisco Intl.)
*San Jose, CA (SJC-San Jose Intl.)
Or
*Enter a new location


~~~~~~~~~~~~~~~~~~~~~~~~~

Basically this shows you picked the wrong airport, plain and simple. The website doesn't assume you're going from a specific location--it's asking you to clarify.

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#5 Author of original report

Air France has round trip tickets for $800.00 ,So yes.

AUTHOR: Kimberly - (U.S.A.)

POSTED: Thursday, October 26, 2006

Obviously you do not fly very much. I have flow back and forth to Europe over eight times in the past year and my round trip tickets cost anywhere from $434 to $1,200 depending on how much advance notice. I purchased this ticket with a two week advance notice. So the answer to your question is YES!

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#4 Consumer Suggestion

Price of ticket

AUTHOR: Kim - (U.S.A.)

POSTED: Wednesday, October 25, 2006

Did you really think a ticket from Athens Greece to sfo was only $455.00 each?

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#3 Author of original report

United States of America

AUTHOR: Kimberly - (U.S.A.)

POSTED: Wednesday, October 25, 2006

During the process of ordering a ticket on Expedia if you type the words Athens Greece... You get three different selections. Why would they offer other countries when you clearly type the words athens Greece, and why would they not indicate the Letters U.S.A. after Athens, GA? And now knowing several others have experienced this would they not change the Website to make it clear?

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#2 Author of original report

United States of America

AUTHOR: Kimberly - (U.S.A.)

POSTED: Wednesday, October 25, 2006

During the process of ordering a ticket on Expedia if you type the words Athens Greece... You get three different selections. Why would they offer other countries when you clearly type the words athens Greece, and why would they not indicate the Letters U.S.A. after Athens, GA? And now knowing several others have experienced this would they not change the Website to make it clear?

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#1 Consumer Comment

Not sure how you did it

AUTHOR: Bob - (U.S.A.)

POSTED: Wednesday, October 25, 2006

First, please don't use all CAPS, makes it very difficult to read.

I've never used Expedia so I feel I am a novice on that site. I put in dates for flying from Athens to BWI. The next screen pops up and asks which Athens do I want

Athens, Greece (ATH-All Airports)
Athens, GA (AHN)
Elmira, NY (ELM-Elmira-Corning Regional)
Or
Enter a new location

I think it is pretty clear.

If you had specifically put in airport code AHN that tells Expedia you wanted to leave from Athens, Georgia not Athens, Greece whose airport code is ATH.

I know it is frustrating but you, not Expedia, made the mistake. Once a flight has departed you have little recourse in getting any compensation back because your seat is gone.

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