Express Scripts Inc. Fraudulently avoiding the FORMULARY EXCEPTION / 98 COPAY OVERRIDE so that I end up paying more for my prescription. St Loius, Missouri

Express Scripts seems to be fraudulently avoiding the FORMULARY EXCEPTION / 98 COPAY OVERRIDE so that I end up paying more for my prescription.

Express Scripts lost my doctors original authorization for the  FORMULARY EXCEPTION / 98 COPAY OVERRIDE.  My Doctor called in again and they said it was too late.  I sent and faxed an Appeal to their Pharmacy Appeals Department, which included the request from my doctor for FORMULARY EXCEPTION / 98 COPAY OVERRIDE.  They also lost my appeal, claiming to have never received it.