• Report: #899773

Complaint Review: Express Scripts

  • Submitted: Tue, June 19, 2012
  • Updated: Tue, June 19, 2012

  • Reported By: Ana B — West College Corner Indiana United States of America
Express Scripts
PO Box 52150 Phoenix, Arizona United States of America

Express Scripts Tricare (military ins) Un-authorized money withdrawals Feb. 2012 Phoenix, Arizona

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My husband is a retired veteran from the United States Navy. We have Tricare Prime Ins. WE have the mail order prescription option through Express Scripts.

On Feb. 13, 2012, Express Scripts withdrew $238.94 from my checking account. When I called, I was told the money would be returned before anything could over-draft. The money was not returned until Feb. 15, 2012.

During that time I had a tithing check bounce to my church and a late fee to my daughter's dance studio. Aside from the $51 in fees, the humiliation was extreme. I live in a very small community, nothing is secret.

Express Scripts promised to reimburse the fees, send letters of apology. It took a couple of weeks to get all of the paperwork together. I then had a complete hysterectomy, so I was unable to fax the  documents until April 23, 2012.

I waited and waited, with my daughter getting married time went by in a blur. Finally today, June 1, 2012, I called to find out about the refund. I was told there was no record of the promise to reimburse.

So I asked for a supervisor. I was then told they had lost my information and I needed to resubmit it.

I then asked how am I to trust them with my HIPAA information if I can't trust them them with a fax and my banking information.

Again, I was transferred  to anther supervisor. I was told the same thing, but also told they would not reimburse me for the cost of the fax or send letters of apology.

At this point I am furious! I asked for another supervisor and was hung up on.

FYI, I did not used any foul language, or scream at any of these people. They simply refused to take responsibility for their company's actions.

I will resubmit the info and call everyday until I receive the check.

I have been on line and am very distressed by the many terrible reviews Express Scripts has, especially towards retired military.

This report was posted on Ripoff Report on 06/19/2012 10:48 AM and is a permanent record located here: http://www.ripoffreport.com/reports/express-scripts/phoenix-arizona-85072/express-scripts-tricare-military-ins-un-authorized-money-withdrawals-feb-2012-phoenix-899773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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