This company has been incompetent forever. They gave me medication that did not work 3 years ago. I got some samples from my doctor of the same medication and they worked. At that time, they sent me a mailing label to send it back. I asked for my money back and they gave it to me. I told them I would get mine filled at the local pharmacy from now on.
I also told them that I saw on CNN that ...some guy in Florida had some huge bins of RX for Express Scripts which sat in the trunk of his car which was parked out in the sun! No wonder none of their RX's work.
Well fast forward 3 years - economy is bad, so I thought I would try them again with just 1 prescription. Of course, they did not work. I asked for my money back and offered to return the meds. This time they didn't want the medications back, but told me that they would give me my $30 back. I had the RX filled at my local pharmacy (and it works) and told Express Scripts that I would only use retail from now on.
Then yesterday, I received a statement from Express Scripts in the mail showing a $30.00 credit on my account. I called them because they were supposed to credit my credit card.
I talked to 3 different people all the way up to a head supervisor who said, "No one will give you your money back". "You only got the 'courtesy credit' from the pharmacist because he filled the prescription correctly."
I was furious! Why would I accept a "courtesy credit" if I was never going to use Express Scripts again! The supervisor even read off to me the notes that said that the client (me) was going to go retail for my RXs from now on.
FYI, New York State stopped working with Express Scripts because of all the problems with the company.
On August 4, 2004, New York state Attorney General Elliot Spitzer filed a lawsuit against Express Scripts alleging that the company had kept tens of millions of dollars in drug rebates owed to the state. The suit was filed in the state Supreme Court in Albany County. The lawsuit further claimed that Express Scripts had overstated the cost benefits of switching to certain preferred medications. In 2008 the company settled the lawsuit, agreeing to pay $9.3 million to Pennsylvania and 28 other states to resolve claims of deceptive business practices. As part of the settlement, the company also agreed to change its business practices and pay up to $200,000 in reimbursement to patients. (Wikipedia)
I am now going to contact my husband's insurance company rep through his employer. They need to know how inept and fraudulent they are.