Report: #744187

Complaint Review: Express Tool Service E-470 Public Authority

  • Submitted: Wed, June 22, 2011
  • Updated: Mon, November 05, 2012
  • Reported By: Ron — La Veta Colorado USA
  • Express Tool Service E-470 Public Authority
    22470 E. 6th Parkway, Suite 140
    Aurora, Colorado
    United States of America

Express Tool Service E-470 Public Authority Represented by Linebarger Googan Blair &Sampson, LLP Automatic fees on E-470 Claimed sent bill I never received. Aurora, Colorado

*Consumer Comment: Response

*UPDATE Employee: Toll payment process

Show customers why they should trust your business over your competitors...

I am from rural Colorado, however I lived in the Denver metro area about six years ago. At that time when you drove e-470 you pulled on and paid a toll here and there as you drove along. I drove e-470 in July of 2010 to Ft. Collins to attend a teachers seminar. There were no pull offs and only signs that stated DO NOT STOP.

I never received a bill, or notice just a fine for $294.00 When I called to complain it was explained that I could appeal but I would have to drive to Aurora to do so and if I lost the appeal I would be fined an additional $200 in court costs.

I would state to any one, do not use E-470! They say they send a bill but have no proof, i.e. anything sent by registered mail. Their fines are ten times the toll fee, and theres no way to pay the toll as you drive the toll way. In my opinion the fines are a calculated way to rip off the public. The e-470 Public Rip-Off Authority should have a class action suit filed against them!

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This report was posted on Ripoff Report on 06/22/2011 07:48 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: John - (United States of America)

The problem is exactly as the author stated.  If we don't receive the bill and aren't aware of it, you end up getting jacked with extra fees.  I just received notice that I had $6 in tolls from 2010 that supposedly were not paid.  Now the bill is $46, yet this is the first I have heard of it.  Now I get an extremely rude individual from Linebarger who wouldn't even let me talk when asking questions.  He kept talking over me stating 'you didn't pay, you didn't pay, so you owe, so you owe'.  Yet he admitted that HIS firm had marked my address down as invalid (despite it being the same for the past six years and despite it being correct with the DMV) back in March of 2011.

Avoid E470.  Don't use the system at all.  They obviously have no problems ripping off consumers, they simply say 'we sent the bill' and then you are required to prove a negative... which is impossible.
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#2 UPDATE Employee

Toll payment process

AUTHOR: E-470truth - (USA)

Customers who do not have an EXpressToll account receive a bill a month after their first toll transaction.  They have 30 days to pay the bill in full.  If that bill isnt paid by the due date, a second bill is mailed with a $5 late fee.  If no payment is made by the end of the second 30-day period, then the account is referred to collections for up to 90 days.  If still unpaid (after 150 days or nearly five months), the customer then becomes subject to civil penalty fines and court fees.  
Bills are mailed in a white envelope with large red letters on the envelope:  Important - E-470 License Plate Toll Bill Enclosed.  They are sent to the vehicle owners address on file with the Department of Motor Vehicles (DMV).  Drivers are required to keep their address current with the DMV.  Colorado law requires a vehicle owner to update their vehicle registration/address within 30 days.  Updating the drivers license address does not update the required vehicle registration information. 
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