Complaint Review: ExtensionWorks - Internet
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- Author Not Confirmed
- ExtensionWorks Internet USA
- Phone:
- Web: www.extensionworks.com
- Category: Computer Software
ExtensionWorks Extension Works Be careful when purchasing extensions Internet
*REBUTTAL Owner of company: Disappointed
Show customers why they should trust your business over your competitors...
Like others on the internet I was burned by there NO REFUND POLICY.
Extension I purchased failed to work and they gave me the run around and wouldn't refund the money.
Also when you buy from this company they force you to pay a membership, which actually auto renews every year without you knowing.
I would stay away from buying extensions from this company and purchase from well known platforms like codecanyon where user feedback is given so they are more likely to refund you if there is an issue and also provide free updates when needed.
This report was posted on Ripoff Report on 07/18/2016 07:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/extensionworks/internet/extensionworks-extension-works-be-careful-when-purchasing-extensions-internet-1317631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Disappointed
AUTHOR: Nicole - (Australia)
SUBMITTED: Friday, December 06, 2019
It is very disappointing to read comments that are untrue.
Customers comment:
"Also when you buy from this company they force you to pay a membership, which actually auto renews every year without you knowing."
If you visit our website and add a product to the cart, from here you will be provided a very detailed breakdown of the pricing of the plugin.
When you move across to the checkout page, we have a link to our Terms and Conditions of Sale, we also provide a link to our 'Subscription FAQ'S'.
The exact copy on the checkout page reads: By checking out, you agree to ExtensionWorks Terms and Conditions of Sale and authorize your payment method to be saved and charged on a recurring basis until you cancel, which you can do at any time. You understand how your subscription works and how to cancel.
No smoke and mirrors here, very clear concise information provided in regards to the purchase.
If you have any questions in regards to our plugins this may include pricing and how often you will be charged by all means reach out to us, we would be happy to answer any questions.
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