• Report: #938195
Complaint Review:

Extreme Restraints, aka XR, LLC

  • Submitted: Fri, September 07, 2012
  • Updated: Mon, September 10, 2012

  • Reported By: Annoyed consumer — Marietta Georgia U.S.A.
Extreme Restraints, aka XR, LLC
15251 Pipeline Ln, Huntington Beach, CA 92649 6012 Jasonwood Drive, California United States of America

Extreme Restraints, XR, LLC Healthy and Active, Non Existant Customer Service, Once they have your $ you will NEVER get a refund 6012 Jasonwood Drive, California

*Author of original report: Update by Original Poster

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I dealt with one of their several internet companies under the name of Extreme Restraints (Xr, LLC) located at 15251 Pipeline Lane, Huntington Beach, CA 92649.  aka:  XR, LLC CUSTOMER SERVICE, T: 866.469.2376, T:866.469.2376  F: 714.847.9008 info@xrllc.com 

They also use the more respectable name of:  Healthy and Active, 6012 Jasonwood Drive, Huntington Beach, CA 92648 (714) 847-9292 and some additional names are:

Healthy and Active,
Extreme Restraints,
Jennas Love Shop,
Alternate Web Sites





This firm sells sex toys and bondage equipment on the internet and has been in business since 2002.

I ordered their 'ice lock' which you fill with water and freeze, it won't unlock until the water thaws. Nice looking item at $124 but the item has a design flat in that when water freezes it expands and that is what happened immediately and the top was pried up by the freezing water.

I wrote to them and sent photos, showing that 7/8ths of it circumference was pried up and remained

secured only by whatever super glue or epoxy that was applied on 1/8th of the top. I thought that perhaps this was a one off problem and asked them if ALL such items as the #AC571 Ice Time Lock were constructed the same. The answer was that they were all the same and they would replace it but NOT give any refund to the card.

I told them that it would be pointless to simply get a replacement as it would happen to any unit that was not secured all the way around the circumference of the unit. I offered to return it but told them I had no use for another of the same thing and to credit the card.

They won't refund anything. Once they get your $ you won't get it back even if they have supplied an item that is inherently defective. I will of course dispute the transaction with the card company, but if you deal with this firm don't expect to ever get any $ back for dud merchandise.

Here are some of the people at this company: 

Sean Welch - Dir. Inf. Svcs, Ari Suss (President/CEO/Owner) John Lorey (Customer Service Manager) Aileen Williams (Customer Service Manager) Kelly Eberhard (Owner)

This report was posted on Ripoff Report on 09/07/2012 05:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/extreme-restraints-aka-xr-llc/6012-jasonwood-drive-california-92648/extreme-restraints-xr-llc-healthy-and-active-non-existant-customer-service-once-they-938195. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Update by Original Poster

AUTHOR: Annoyed consumer - (U.S.A.)

I was extremely annoyed by being fobbed off by XR, LLC when I had problems with an item.  As pointed out above, I found out from the firm that all of those items were the same, so getting another of them would have been pointless as it would have had the same inherent defect.

My requests for a refund to my card went nowhere and I finally sent a last email outlining what I would do which included, complaint on this site, complaint to BBB (where they have a A+ rating) and setting up various blog sites to let other consumers know of my bad experience.

I did all those things and emailed the various people at the company, here is the email address of one of the Owners:  ari@xrllc.com, anyone there can be contacted by just putting in their first name and then @xrllc.com.  I sent 8 of them an email listing the 17 blog sites that I set up containing my problem, all exact copies of the same info, with added info that I found online about other problems the firm had and 2 court cases they were involved in as defendants.

I got a quick reply from Owner Ari Suss asking what could be done to resolve the problem.  I said I only wanted a credit to my card.  In return for this it was agreed that the blog sites would be removed.  I received info a few hours later that the card had been credited and I have shut down those blogs. 

Also Mr. Suss had offered a credit towards other of their items in the amount of $250.  I declined this and suggested that we simply resolve the issue and each go our own way.  It is even possible that future customers with items that are not well thought out or put together 'might' be able to get an actual refund, Mr Suss indicated that this 'no refund at all' policy may be under review.  If that policy is NOT changed then probably we will see other complaints on this site and others.

That is why sites like the Rip Off Report are available, to give consumers a way to pass on info and perhaps get firms to change the way they treat consumers.

Bill Harris, Marietta, Ga

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