• Report: #1006272
Complaint Review:

Exxon Gas Station

  • Submitted: Wed, January 30, 2013
  • Updated: Wed, January 30, 2013

  • Reported By: Lisa — Columbia South Carolina USA
Exxon Gas Station
1027 Elmwood Ave. Columbia, South Carolina United States of America

Exxon Gas Station Beware if you use a debit card to pay-at-the-pump the next time you get gas!! Columbia, South Carolina

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We used the pay-at-the-pump option to purchase $10 worth of gas on the way to work at 8:30 a.m. at the Exxon station at Elmwood Ave and Main St in Columbia SC. When I got to work, I checked the bank account to realize...with great dismay and disgust...that the same Exxon station had put a HOLD on our debit card for $75, and also charged $3.65 for the "convenience fee" for paying at the pump. We spent most of the day trying to figure out how to get that hold released, and the hold has yet to be released at 5:30 p.m. today. We have called Winnsboro Petroleum, who has been VERY helpful and diligent in their efforts to assist us. We have called the station in an attempt to talk to the owner of the station (Venetta Bell), who is never there. We were told to call Citibank, that supposedly handles the secondary payment processing (i.e., pay-at-the-pump) and received only a person who seemed "programmed" to deliver a message and provided NO help whatsoever. The moral of the story is DO NOT USE A DEBIT CARD AT THE PAY-AT-THE-PUMP GAS STATIONS...always go inside and prepay.

This report was posted on Ripoff Report on 01/30/2013 03:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/exxon-gas-station/columbia-south-carolina-29201/exxon-gas-station-beware-if-you-use-a-debit-card-to-pay-at-the-pump-the-next-time-you-get-1006272. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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