• Report: #987064
Complaint Review:

Eyeglass Factory

  • Submitted: Wed, December 26, 2012
  • Updated: Wed, December 26, 2012

  • Reported By: Cory — United States of America
Eyeglass Factory
276 Boston Turnpike Shrewsbury, Massachusetts United States of America

Eyeglass Factory Hiram Mazaira, Hiran Mazaira Took cash, did not deliver glasses Shrewsbury, Massachusetts

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I purchased two pairs of glasses from this company using a coupon they offered through Groupon. I paid a cash sum of $320 after being told that I would receive a percentage discount if I paid cash in full for the glasses and received a receipt on 11/7/12. I was given one pair at that time and was told that my second pair would be ready for pick-up in 7-10 days.

After repeatedly attempting to contact the owner, Hiram/Hiran Mazaira, I was told that the lab was busy and that they would take longer than expected. This exchange happened on two occasions. On a third occasion I was told that the glasses were in, but were still being worked on and would be mailed to me on the next business day. When I did not receive them, I again attempted to call on 12/12/12, but the number had been disconnected.

Upon investigating further I have been informed that the business has vacated its former location. I am currently in the process of filing a formal complaint with the Massachusetts Attorney General's Office, as I have not been contacted by the company regarding delivery of the goods purchased or a refund of the amount paid.

This report was posted on Ripoff Report on 12/26/2012 09:58 AM and is a permanent record located here: http://www.ripoffreport.com/reports/eyeglass-factory/shrewsbury-massachusetts-01545/eyeglass-factory-hiram-mazaira-hiran-mazaira-took-cash-did-not-deliver-glasses-shrewsbur-987064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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