Normally my wife can spot a crook instanly, but she wanted to get a deal on new eyeglasses and went to a brand new store, Eyeglass world (1st Street across from the mall) They promised 1-hour wait for her glasses. At this point the sign "No refunds" should have worried her enough to leave, but she didn't see it. Also, the eyeglasses throughout the store do not have prices posted, that makes it obvious that the business has PLANS for a bait-and-switch.
Anyway, her glasses weren't done 'til the next day, hardly an hour but about 28 hours. She knows things happen and wasn't mad. She picked them up and couldn't even see to pull out of the lot, she took them back inside. An assistant manager checked the glasses and they weren't even close to the prescription. A second person, some toothless gal started laughing uncontrollably but we understand they probably pay $2.50 an hour and hire whatever they can find. Wife is told that Monday afternoon the glasses would be ready, if not sooner as they are a priority.
Asst manger appologizes and offers a third pair of glasses for free. The asst manager will appear in this account again as she appears to be the only one in this store who has either a brain or a conscience. I wish we knew her name. Monday 6pm, not done! In fact, they lost the order in the store and took a while to find it. The manger, Terry Westenberger (not from here) was rude and began yelling about how hard he busts his a*s making glasses for trailer trash etc.
My wife had about enough and asked for district manager's contact info, Terry gave her a bogus name as well as telephone number. The asst manager later gave her the real info after she found it on her own. Terry W basically said, "too bad, all sales are final, we'll have your glasses when they're done". My wife told me what was up and I checked this site and saw scores of complaints, in fact it appears she wasn't getting screwed over nearly as bad as many people.
Over the next week (it took about 5 more days before she got any eyeglasses) my wife found the district manger's phone number and called him. He wasn't surprised, he told her the guy had a stack of complaints, as well as a bunch of people contacting the BBB (The BBB is a joke though).
She was in contact with the asst manager and eventually got her glasses. The asst manager said angry people constantly call for Terry Westenberger and he takes their phone number and never calls them back.
She said The only way to talk to him is if you catch him in the store and corner him, then he promises a bunch of stuff to quiet you down, later to not make good on. My advice: Stay away from these crooks, they probably wont be here long anyway, and read the other reports.
U.S.A. Click here to read other Rip Off Reports on Eye Glass World STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, its paid for!