Complaint Review: EZ Own Auto Source - Internet
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- Author Not Confirmed
- EZ Own Auto Source 1723 N Scottsdale Rd Internet United States of America
- Phone: 602-977-2886
- Web: www.ezownautosource.com
- Category: Auto Dealers
EZ Own Auto Source Refund Policy, Internet
*Author of original report: Money Refunded
*UPDATE Employee: EZ OWN has credited the customer
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EZ Own Auto Source does not comply with their Refund Policy. Due to financial circumstances, I returned a vehilce to them within their 7 day refund policy and was told that I would receive my refund in the form of a deposit to my bank account (I paid my deposit with a bank card) within 3-5 business days. It has now been more than 5 business days (the vehicle was returned on November 30, 2011). I contacted the salesperson who sugegsted I contact the corporate office and ask to speak to Susan.
Everytime I call I'm told that Susan is out of the office and they don't know when she will be in. No one else in the office can help me. No one there knows what's going on with my refund. I followed the guidelines of the refund policy, returned the vehicle before the 7 days was up and have been patiently waiting for my refund. I've left Susan numerous messages and I have yet to receiev a call back from her. What they are doing is not right and I would hate to see someone else go through the same situation I'm going through.
EZ Own Auto Source needs to refund me my money per their refund policy within the timeframe stated in their refund policy.
This report was posted on Ripoff Report on 12/08/2011 10:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ez-own-auto-source/internet/ez-own-auto-source-refund-policy-internet-806651. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Money Refunded
AUTHOR: Cookie - (United States of America)
SUBMITTED: Tuesday, December 13, 2011
EZ Own Auto Source has refunded my money as they stated.
#1 UPDATE Employee
EZ OWN has credited the customer
AUTHOR: EZ OWN Auto Source - (United States of America)
SUBMITTED: Thursday, December 08, 2011
This customer's refund was processed as soon as the controller was made aware of the issue this morning. The customer notified us yesterday and left one phone message for our controller, who was unfortunately out of the office yesterday. Because there was a 1-day delay in processing this customer's refund per our 5 business day refund policy, EZ OWN Auto Source immediately refunded the customer her entire downpayment, waiving the standard refund administrative fee. We have notified the customer with our apologies for the 1-day delay, and we believe the situation has been sucessfully settled to the customer's satisfaction.
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