Fairbanks Capital Corp AKA Loan Servicing Center Dishonesty and Fraud evil dirt bags Salt Lake City Utah

Yesterday I discovered this web page and cried at my desk in my office, just because I to am another victim of Fairbanks dishonesty, lying and cheating ways. This is like another ENRON in the making.

Back in May of 2002, Fairbanks bought over Equicredit which was the mortgage company that I had for almost one year with no problems. I sent Equicredit my last payment in April after receiving the notification that I should send my May payment to Fairbanks Capital Corp. in Jacksonville FL.

Since I had some late fees from Equicredit I called Fairbanks 1-800 number (which it was at that time) to do a check by phone for May's payment and also to make all late fees. I made a payment of $812.41, which was suppose to come out of my account on May 13th, 2002. I paid my regular utilities for the month. Then I started getting NSF slips from my bank, which of course was mind boggling to me.

The Saturday morning I woke up early to see my bank manager to find out what the problem was. In doing a detail on my account they found out what happened. I specifically remember telling "Lucky" the rep that I spoke to I hope you do not debit the amount twice on my account. His responce was "if someone does that they are just stupid, but I will make a notation of it". These crooks debited my account twice. Since electronic payments are only identified by transaction numbers and not a check number Fairbanks processed the payment twice on my account placing me in the red for over $400.00.

My bank manager told me it is not their fault, they do not look at check numbers they only process transaction numbers. We both sat down on a conference call with a supervisor from their customer service department who told us to fax over the proof and they will investigate. Mind you the investigation will take about five to six weeks. I said this is ridiculous. It took them two business days to take the money, but it will take six weeks to figure out if they should give it back to me. In the meantime I have June payement to make plus all the bills and NSF fees due to their error that I have to find money for.

It took me one and a half weeks to find these people or someone to speak to. I then found their corperate number and spoke with a lady by the name of Meriweather who said she will try to help me. I faxed over the same documents again. I called her to make sure that she received it. Six weeks to the day I got my $812.41 back. That was when the my Twilight Zone begun.

It took the check five business days to clear. After which I made my June payment in July. But behind the scenes Fairbanks was already cooking up their next step. Thinking everything was fine, I sent in a payment for August, that check took two weeks to clear my account, (making it late of course). Then September came, and that is when I thought everything was fine, instead I was served with a forclosure notice which of corse my eleven year old son got. (I was at work). My son calls me and delivers the bad news. I broke down in tears. I immediately tried to contact Fairbanks. It was all in vain.

I tried to contact their lawyers. They only responded to emails. So I emailed them and received a phone call two days later. The lawyer that was handling their case told me to try to get in contact with them and see what they can do, otherwise I should get a lawyer. Since I still could not get in touch with them I went to see a lawyer. He said he could not assist me since I could not afford him. (in otherwords, he is not going to make a huge profit.)

The Tuesday a gentleman from Fairbanks called me at work by the name of Jeret Frail. I can never forget him. This man was the nastiest customer service person I had ever gotten in contact with. He told me I now owe Fairbanks $3921.18. That was for three months mortgage and legal fees plus the $812.41 that they took bounced. I said WHAT??? How could my payment bounce when you guys took my money twice and I have sent out the prove. I don't have that kind of money. He told me "do you want your home? well do what you have to do, prostitute yourself, get a roommate, rent out a room. When you are ready then give me a call. I just broke down in tears. I then asked him what arrangements can be made. He said, I would have to come up with $1500.00 and based on my monthly net income I would have to make a $600.00 monthly payment for Oct, Nov, and Dec. He then told me he would draw up a Forbearance Agreement for me. At that time my mortgage was $488.00 a month.

He overnighted this agreement for me with one day to spear, to have it signed, notarized and faxed back to him before noon the next day. I did that, wired the $1500 and on the 24th of each month there after wired the money instead of sending check or bank draft out of fear that they would claim they did not receive it. The wires got posted week after they received my monthly payments.

In the meantime my loan officer changed to Keith Howes. Another a*s----. Was not very nice either. He made me feel like a penny. Now that the Forbearance agreement is up, no one contacted me to let me know what was going to happen. I tried for two weeks to get a hold of Keith no answer. Finally he called me at work yesterday, I broke down in tears again at what I was told.

The original amount I was told I owed is still the same. They increased my interest rate from 6.53 to 11.53%. The intrest rate on the arrears are at 9.25% and the icing on the cake. The $1500.00 dollars that I sent only $951.91 was applied to the arrears all the rest in they claim was towards my mortgage and the $600 monthly payment instead of $112.00 being applied to it only $41.41 was applied to the arrears. Leaving me a balance of over $3000 left to pay them by January 15th or I have six months months to cell my home or find another job.

I have done everything these people have asked from me. Trying to get in contact with them is a nightmare. This is like the Twilight Zone. Last night my boyfriend said to me, I am getting more grey hairs. He has been so supportive throughout all of this. I am stressed, I am constantly in a daze. I cannot concentrate and I am pregnant to add on top of it all. All this stress is not good for me or my baby and all I do is cry. But after reading all of your complaints, I gained a little strength back. I am not going down easy. I am going down with a fight.

It took one person to put ENRON down, well Fairbanks your F----- with with wrong person. This is war.

If anyone wants to contact me feel free to do so. You want me to tell my story to the media, I will. I can be reached at merrilenea@hotmail.com or Angelo.Merrilene@principal.com. My work number 860-343-4822. I will be more than happy to fight the battle. I have emailed my State attorney general Mr. Blumenthal and I intend on contacting all the TV stations in Connecticut. I also sent out a letter to the Banking Commisioners office. This must stop. There are too many hard working people in this country who are being ripped off by corperations such as Fairbanks. Laws must be put in place to prevent these things from happening.

God Bless you all and I will keep you all in my prayer.

Merrilene
New Britain, Connecticut
U.S.A.

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