Report: #209661

Complaint Review: Family Ford

  • Submitted: Wed, September 06, 2006
  • Updated: Wed, September 06, 2006
  • Reported By: Oxford Connecticut
  • Family Ford
    Wolcott Street
    Waterbury, Connecticut

Family Ford Bait And Switch ripoff Waterbury Connecticut

*Author of original report: HERE IS FORD'S RESPONSE

Show customers why they should trust your business over your competitors...

On 8/26/06 I visited my local Ford Dealer, Family Ford in Waterbury Connecticut. I had purchased my previous vehicle there and the salespeople were professional and courteous. I was lured in by the 0% 72 month financing that was offered. I met with a salesman and the sales manager and we located a vehicle that I liked and negotiated a price.

I returned on 9/2/06, signed the papers and put down a deposit. I was told I could pick the truck up on 9/5/06 at 6PM. At 4PM on the 5th, I received a call from the salesman telling me that he couldn't locate the color choice I made but he had many other choices. I told him I would be there at 6 as planned and pick the truck and color I wanted.

When I arrived at the dealer the salesman was not there. The manager took over and told me I would have to take one of he trucks he had on his lot. The truck he had did not have any of the equipment I was promised, had the wrong size wheelbase, and was nothing close to the truck I was promised. The manager made me wait at the dealer another hour while he said he would locate a truck comparable to the one we negotiated a price on.

I returned at 8:15 and was made to wait until the dealership closed, 9:10 PM. The manager called me over and told me that if I didn't take a truck off his lot I would lose the 0% financing.

This manager pulled a bait and switch scam on me. He had no intention of selling me the vehicle he promised and we negotiated over. As a result I can no longer take advantage of the financing offer that made this truck desirable. At a purchase price of $39,600 I can't believe I was subjected to this type of treatment. The managers parting words to me when I argued that we had made a deal that he would not honor was to talk to my attorney.

Oxford, Connecticut
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#1 Author of original report


AUTHOR: Michael - (U.S.A.)

Dear Michael,

Thank you for contacting the Ford Motor Company Customer Relationship Center regarding the experience you had with Family Ford.

Ford Motor Company is concerned with the satisfaction of all Ford and Lincoln Mercury owners. We regret the circumstances that have prompted you to contact us. Excellent dealer service helps us maintain our customers' goodwill. When that service is not satisfactory, we appreciate being advised so the information
may be forwarded to the appropriate department. Feedback helps us keep dealer sales performance at the highest possible level. However, Ford and
Lincoln-Mercury dealerships are independently owned and operated and as such, we are unable to intervene directly in sales issues. If you have not already done so, we would recommend you provide feedback to the Management Team at the
dealership, we believe they would also appreciate knowing the details of your dissatisfaction.

We consider the satisfaction of our customers one of our most important objectives. If you have any other inquiries or concerns, please feel free to contact us and we will be happy to address them for you.

Customer Relationship Center
Ford Motor Company
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