Fantastic Sam's Ruined my hair, refused a refund, rude and un-experienced staff Longwood Florida

'They ruined my hair'
I shouldve known better before going to fantastic sams for hair color, but i trusted the wrong people that day. My hair is dark brown, almost black, and i requested to be a light ash brown, i ended up, bright orange/blonde. I asked the stylist before the dye was placed, in my hair, "will this turn my hair orange, or reddish in any way", she replied "no,i guarantee it, it will look great" well

She lied, (her name was Irma by the way), and the ext day the maneger informed me that Irma shouldve told me that dark brown/black hair pulls red tones, ALWAYS, and that Irma shouldve told me this fact. After trying to deal with my reddish doo ,I came back on monday, (the next day) and asked them to take the red out of my hair, and they tried to fix the problem, I was dyed and stripped for 5 hours,my scalp was burning, i cried, and in the end, kindly asked for a refund condisering all of the damage and time wasted from my job and weekend i was promised one,

and when i went to pick it up, they said they "changed their mind" and refused me a refund! after i got there!! They didnt give a reason other than they say the "spent over a hundred dollars in product and time with me after the mistake THAT THEY MADE AND ADMIT TO, and they feel its balanced out financially" in other words, TOO BAD.

Now im stuck with orange hair and all they did was give me a reciept for a free sweepstakes entry! These people refused to give me a refund even when the regional manager damanded that they do so, because each fantastic sams is independantly owned. But being independantly owned doesnt it make it right to steal a persons money and ruin their hair too.

They didnt mention that they were not experienced stylists, its a wonder how these people got their licesing, Now im going to retrieve my refund by contacting the BBB. Its sad that it had to go to this level, but when a woman's hair gets ruined by a salon it is a very traumatic experience, and ill be damned if ill let them get away with it.

So as a word of advice, DO NOT GO TO THIS FANTASTIC SAMS, pay the extra 10-20 bucks and go to a real salon,or do yourself, i dont trust these people, and after what happened to me nobody should.

By the way i spent 86.00 at this place for everything!

Paula
Lake mary, Florida
U.S.A.