Report: #1117372

Complaint Review:

  • Submitted: Tue, January 21, 2014
  • Updated: Tue, January 21, 2014
  • Reported By: Cezanne — Millbrae California

    , Select State/Province
    United Kingdom Overpriced products & poor customer service = shady sales practices

Show customers why they should trust your business over your competitors...

I purchased a product from but learned within an hour after submitting my order that the same exact product from another vendor was available for $200 less!

I reached out to the company immediately and recommended two options, option 1) price match (provided the link to the alternate merchant) if they cannot then option 2) cancel my order immediately.

The customer service representative explained that they do not price match at all. Worse, she did not cancel my order per my request.

I asked to confirm if the order was canceled. It took the representative 24 hours to respond and she basically stated that they cannot cancel as the order is already being processed. She then suggested that I wait (5 days) to receive the product and then go through the return process!

I cannot believe this UK online merchant is allowed to behave this way, we're talking about a lot of money, hassle and time.

I would stay clear of this place in the future.

The person who did not help me was in fact:

Amanda Henderson
Customer Service Advisor

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 01/21/2014 04:08 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.