Fashion Pretty Hair /Aliexpress Kevin Lui (Supplier for Fashion Pretty Hair) Undrrthe umbrella of Aliexpress and Alaibaba location China order a wig, snet the wrong wig contacted supplier Kevin Lui. return wrong wig 3/27/2014. Have not heard one word from supplier since may 13, 2014. Paid $220.00 no refund no wig. Now suppplier willnot answer my e-mails and ALiexpress is no hel they keep transfering me to different people and callling dear. China Nationwide

-----Original Message-----
From: villia222 <villia222@aol.com>
To: ashleyzandy <ashleyzandy@alibaba-inc.com>
Sent: Thu, Jul 3, 2014 10:15 pm
Subject: From U.S.

Good Afternoon:

My name is Suzanne (e-mail villia222@aol.com). By reading you product information page It is my understanding that Aliexpress is one of your distributors. I order a customize full lace Brazilian Virgin wig from the Aliexpress , my seller contact was a Mr. Kevin Liu. Order number 61402384255279

The order was placed on March 15th, 2014. On March 27th, I received the full lace wig, but it was the Wrong Size and Color,and it was not customized. At that point I contacted Mr.Liu by e- mail and explained the discrepancy Mr. Liu asked me if I wanted a refund and I told him NO, not at this time , I would like to have the wig replace. Mr. Liu gave me the return address and I sent it by US Postal Service

( claim # ( LC400612233US). the conversation in reference to this claim went back an forth until May 13th, 2014, when I was informed by Mr. Liu that the package was in China and he should received the package within a few days. Then I was told by Mr. Liu the replacement would made as soon as the first order was received.

Mr. Liu requested the measurements again . After he realize that the wig had to be custom made I was told that an additional cost would be $30.00. The first amount pay was $190.00 on March 18th, 2014 (VISA), second payment of $30.00 was paypal May 13th, 2014 also by (VISA). Total amount of this wig was $220.00. Last correspondence that I had with Mr. Kevin Liu was May 23rd, 2014 when he ask me to change my feedback which I did without reservation, because I believe that this matter was handle very professionally and he was willing to correct the error.. As of this date I can not got in touch Mr. Liu I have sent him many e-mails inquiring about my replacement full lace wig and he has not responded to any of them.

Ms. Zandy, I can not afford to lose $220.00 I need to know when the replacement is going to sent or if I will get a full refund . Please assist me in this matter . I have copies of all e-mail to and from if needed. Thanking you in advance

Sincerely :

Suzanne Davis

villia222@aol.com

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