I recently made a purchase with a company called Fast Size, LLC who is based in California with the following address and phone number: 101 Columbia Ste 150, Aliso Viejo, CA 92656-1490, Phone: (949) 297-3882. Website: www.fastsize.com. The listed and stated owner is: Brian Walter
After my initial one time purchase, I noticed several monthly charges in the amount of $19.95 on my credit card from Fast Size, LLC. Shortly thereafter, I made numerous calls to the company and I could never reach a live person. I left several messages and never received a return call.
I sent numerous emails and finally received an email from Brian Fast Size Support. He said that I signed up for their monthly consultation service. I then replied, I never agreed to purchase any other products or services other than my one time purchase. I also said I never knew I was being charged and I never signed up for any of their ongoing monthly services. He replied, There was a box in an email they sent to me that was checked off. I said, I have never seen this box, nor did I check off any box in any of their emails sent from them. He replied and said they would cancel the service. However, he also said he would not refund the past monthly charges on my credit card.
I then stated to Brian that I was going to dispute all of the unauthorized monthly charges on my credit card.
In response to my dispute, here were some direct quotes from an email sent from Brian Walter:
To address your comment though, we lose money on a credit card dispute, there is a penalty for it. Rest assured, I'm going to advise my staff to contest it heavily though, as a show of appreciation for all of your caustic emails.
See email ticket from 3/05, where I advised you your account was in fact cancelled. Still having trouble reading things I see. I have also taken the liberty of submitting your credit card information to the global fraud database, which is used by most online merchants.
Brian - FastSize Support
Keep in mindthis is the type of company you will be dealing with if you conduct business with them. I believe the box in the email is fabricated or possibly automatically checked off if you do not reply. It is some type of auto scam or just a plain scam. All these events are factual and true. This is just to inform the public of the character, ethics and un-professionalism of this company. In addition, it appears as the owner hides under the name Brian Fast Size Support and never addresses himself as the owner until there is an issue. As you can see in the email statement made from Brian Walter he falsely submitted my name to the Merchants Global Fraud Database. This shows the type of character and ethics he has. BUYER BEWARE
Tampa Bay, Florida