• Report: #741980
Complaint Review:

FBME Bank Cyprus

  • Submitted: Fri, June 17, 2011
  • Updated: Thu, July 26, 2012

  • Reported By: mistreated consumer — Aspen United States of America
FBME Bank Cyprus
90 Archbishop Makarios III Avenue Nikosia, Select State/Province United States of America

FBME Bank Cyprus Viera Mylonas ,Viera.Mylonas@fbme.com, Joan Mills ,Joan.Mills@fbme.com customer abuse, clinging to customers' money, rudeness, ignoring e-mails and calls Nikosia, Other

*Consumer Comment: Mistreated Consumer,

*Consumer Comment: FBME customer

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FBME Bank in Cyprus
Viera Mylonas (Viera.Mylonas@fbme.com)
Joan Mills (Joan.Mills@fbme.com)
Chris Boreham (Chris.Boreham@fbme.com)

Nicosia Branch
Phone:  +357 22 888400
Fax:      +357 22 888555
Email:    nicosia@fbme.com
Customers BEWARE!!!

My friend has told me about FBME Cyprus really bad service.


He had opened an account with them and they said that he had to put in some money to 'activate' the account. He sent them 4000 Eurs (wire transfer), but they then rejected the money saying
that he had not completed the bank transfer form correctly (although all the addressee identification was OK).. [continued below]....

A particularly officious Ms. Viera Mylonas there (senior bank officer) was keen to quote all kinds of EU regulations to him  as to why they were hanging on to his money. In the meantime, 5 weeks later they still have not returned the money to his personal account and keep dodging his calls and don't answer his emails.

Has anyone had a similar problem with the bank? He had  to write to the police in Cyprus and also the country's central bank to try to resolve the problem. But so far he still has not got his money back and no one at the bank is talking.

And to make things worse, the bank has threatened to close the account down if he makes any complaints whatsoever.

My advice - don't go near them!

This report was posted on Ripoff Report on 06/17/2011 09:06 AM and is a permanent record located here: http://www.ripoffreport.com/reports/fbme-bank-cyprus/nikosia-select-stateprovince-1077/fbme-bank-cyprus-viera-mylonas-vieramylonasfbmecom-joan-mills-joanmillsfbmecom-741980. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Mistreated Consumer,

AUTHOR: Karl - ()

It appears that the banking sector in Cyprus is having some problems. I believe that the banks in Cyprus are closed until Thursday, in order to prevent a "run on the banks". You can stay at this site and type in- BAC IS BAD, and click on Ripoff Report #668678 and scroll down to Consumer Comment #5 and sing "RUN ON THE BANKS SONG".

You can also 'Google' this- CYPRUS BANKS STAY CLOSED WORST IS YET TO COME, and read the related articles and watch the videos on the web. Good luck to you.
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#2 Consumer Comment

FBME customer

AUTHOR: JoeBlo - (United States of America)

I must agree with the original poster to some extent -- but I also wonder if something isn't "lost in translation," as maybe they do business a little differently from that in our respective countries.

I was not allowed to withdraw funds from my account because they said my signature "did not match." Well, it very much did, and I desperately needed the money, so that didn't go over well with me. I called them, and this had to be in the wee hours of the morning over here in the US, and indeed the male clerk was unbelievably rude.

I have also requested -- several times -- a replacement credit card to access my funds, with no response. 

I think with this bank, you must be careful to exactly replicate your signature and also not rely on this account as your sole support. It's likely good for stashing extra cash though.

When I called again at the beginning of their business day, another clerk -- I think one of the ones mentioned in the above comments -- was incredibly dismissive about "hearing all about the phone call" that took place previously. 

Then again, there may just be a cultural divide here.

It's also noted online that FBME is trying to get the original comment removed from the Internet, but since the web company is located in Turkey for the American ripoff site, no luck. I suggest they just "man up" and allow people access to their own money in the future...then there will be fewer complaints.
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