• Report: #750602
Complaint Review:

FedEx Corporate Contributions

  • Submitted: Fri, July 08, 2011
  • Updated: Fri, July 08, 2011

  • Reported By: RatPack — Beaumont California United States of America
FedEx Corporate Contributions
3610 Hacks Cross Rd Memphis, Tennessee United States of America

FedEx Corporate Contributions They are requesting a payment for a shipment for 119 euros or $171 US on the package. Memphis, Tennessee

*UPDATE EX-employee responds: EU Duties are assessed by the government - not by FedEx

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We regret to inform you that the delivery of your shipmen t has been suspended

for the following reason.

1.It has been ascertained that adequate duties were

not paid on the package.

Under new laws any package transiting through

the EU is liable to full duties. The sender did pay the appropriate courier fee

but did not pay adequate duties on the package .We are therefore requesting you

pay full duty for the coverage of 119 Euros or $171 USD on the package.


your name and email address were on the package for contact details you are

obligated to pay the duties on the contents of the package

You should

therefore contact your assigned claims Officer, Sarah Weaver to assist with the

duty payment in

Spain , where your package is

currently being held

Below is the contact details of your assigned claims


This report was posted on Ripoff Report on 07/08/2011 10:16 AM and is a permanent record located here: http://www.ripoffreport.com/reports/fedex-corporate-contributions/memphis-tennessee-38125/fedex-corporate-contributions-they-are-requesting-a-payment-for-a-shipment-for-119-euros-750602. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

EU Duties are assessed by the government - not by FedEx

AUTHOR: Blaster - (USA)

The Original Complainant quotes that FedEx acknowledges receipt of the "appropriate courier fee".
EU Duties and Taxes are assessed by Government Agencies and not by FedEx (or any other carrier).
The Duties and Taxes can not be know at the time of original shipment as they are assessed by the government when the shipment is to clear customs.

It is the responsibility of the shipper to ensure that the Duties are paid, once assessed.  Either by paying it or arranging for the recipient or a third party to pay.

FedEx does not charge Duties, keep the duties, or in any way profit from the Duties.  It all goes to the foreign government.
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