FedEx failed to delivery item & have given contradictory information

On Thursday, 07/21/2022 from 10:45 A.M. to 12:30 P.M. an item of mines from FedEx was scheduled to be delivered I was at home most of the day on 07/21/2022; especially from 8:00 A.M. to 1:00 P.M. I was sitting by my door on my coach. I had checked my tracking information about 1:00 P.M. It had listed the item as being delivered and left by my door.

I had called FedEx to complain about it because it was false. They had opened up an investigation for me and had given me a case #. This morning on Friday, 07/22/2022 FedEx had called me back. The customer service representative had asked me did I get my item. I had said no. She had said that the FedEx driver stated to have delivered to item to this address and someone had came to the door to get it.

I had told her that that is false. I live alone. I have no children or spouse. I was only at my house yesterday alone. She had said that she is about to to have the driver to retrace his steps from yesterday to find out where did my item actually go to. Later, the customer service representative had called me back and said that the FedEx driver is coming back by here today to give me a 2nd package.

I have been home all day today too. The FedEx driver came by. I had showed him where I live and where my apartment is at. He had showed me where left the item. He had asked me do I have meddling neighbors. I had told him no. I had told him that packages from FedEx get left by my door all the time and UPS have delivered items to me.

No one has ever stolen any of my packages before. He had told me that he leaves packages there by my door all the time. He had claimed that when he leaves packages at house in that neighborhood by me that children have stolen the items. He had told me to report the item as stolen. I had called back to FedEx to complain the contradictory information to FedEx that I was given.

I had also told her how it is not right for FedEx drivers to just leave people's item by door unsecured without even knocking. I had told her how one time when I was walking that I had seen a FedEx driver get out of his van and left a package by a person's door at their house without him knocking. I had told her that they should knock on people's doors and make items be signed to be picked up.

She had sent my call to the Claims department. I had given all of this information to the lady. The lady had told me that that is all the information that she has on this case at this time and will be calling me back. UPS and USPS do not just leave people's items unsecured left outside. UPS will delivery items to your house on 3 tries. Now, the UPS driver will bring your item/s to your house to get delivered.

If you are not at home, they care it to this store in my city (that you can ship off items or pick up items). That would be a more secure thing for FedEx to do is to bring it people's homes, knock on the door, and request for the items to get signed to get picked up.

If the person is not at home, they could carry it by the local post office to let them deliver it (there has been times when FedEx and UPS have done this) where the item has to be signed to be picked up. That is the reason why Amazon no longer uses FedEx.