Report: #1058261

Complaint Review: Felicia Mallia

  • Submitted: Tue, June 11, 2013
  • Updated: Tue, June 11, 2013
  • Reported By: Richard — SWFL Florida
  • Felicia Mallia
    1923 NW 40TH COURT
    POMPANO BEACH, Florida

Felicia Mallia Was not honest - did not communicate - Took our deposit - Liars POMPANO BEACH Florida

Show customers why they should trust your business over your competitors...

Now everything was going fine, with my girls around and future son in-law we selected pool shape, pool costing $33,000.00. Kathy suggested putting 10% down to show a good faith on our part that we were serious about the pool since we were applying for a loan through Nationwide pool.  On 3/18/2013 check was cashed for $3,000.00 and no word from anyone as to what was going on.

I contacted KathyGiannuzzi and was told she would touch base with Felicia Mallia the loan officer or the one that handles loan process. A week later I got in touch with Felicia which I think was out of the Naples office and was told we were approved, but still nothing else has been done

Well a month later no contact from Nationwide pools and it seems that we are the only one doing the contacts.  With trails of emails and phone calls.

Now, we are trying to get our refund due to lack of business etiquette in keeping in touch with customer especially on this scale of expense for a pool.

One of our major reason for the refund too is that our daughter needs to get all her wisdom teeth pulled and tmj surgery on top of that.

Now it seems that we are not the only one this company is screwing over - 

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This report was posted on Ripoff Report on 06/11/2013 11:42 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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