FFC membership lies fees blocked account charged Chicago Illinois

COMPLETE RIPOFF. I don’t like writing reviews because of how much one negative experience can negatively affect a business, but after giving management every possible chance to do the right thing, they still failed. I understand that a business has to make money, but FFC has some really bad policies that are clearly in place to squeeze every possible dollar out of the members and shows that each person is and always be just a number to them. I left the military in August and found FFC online so I checked them out in person after reading online reviews. After speaking with someone at the West Loop location, I was told that it would be $350 for the first month because you also pay for your last month in advance. This way, you can cancel at any time without worrying about any mandatory contract time.

What actually happen was after joining around the 26^th of November paying $350, they charged my card again on the first for another $65. Then when I called to cancel my membership on 27 Jan, I was told that they had a policy that even though they hadn’t charged your card for the upcoming month and you pay a month in advance, you still have to pay them for an additional month if you don’t cancel early enough in the month for them. I received a new bankcard in February and never gave the number to them because my membership was cancelled so they charged a $30 late fee. I emailed the manager and their membership director explaining what I was told when joining, explained the fact that I cancelled before the charge was placed on the account, explained that I also hadn’t even been to the facility since late December, and that my roommate had cancelled the same way while having his last month of time waived when he recently cancelled. I received a call from the location manager who wanted more information on the situation so he could research it and wanted my roommates name for proof. After giving him the info, he said he would get back to me. The only response I got was another $30 fee onto the account. They also locked out my account from being able to join again, use my current time left on the account or pay the account balance online once I told them they were a complete ripoff. There are plenty of gyms out there and I hope people find this review in time to save them from going through the same ripoff scams that FFC has in place.

On an unrelated note, for some reason FFC thinks its ok to have women that work there walking through the mens locker room at night putting towels away and cleaning. Completely awkward situation every couple of minutes while trying to get in and out of there. Overall, go someplace else.