FIDEITY SUPPORT SERVICES TOOK ADVANTAGE WHEN DIRE NEED FOR HELP NO RESULT FAIRFAX, Virginia

I was contacted by Fidelity Support Services by phone and was given a very nice offer on how they can assist me in saving my home by lowing my monthly payments and my interest rate.  I have been struggling to work out a modification with my mortgage company but was not successful in doing so.  Therefore after reading the reviews at that time i was convinced that they could help me. so they guaranteed me that i would be approved for a modification.

the fee for this service was $2500 paid in full this was August 20, 2012 that was when i initially spoken to Heidi Anderson the Budget Analyst.

Shortly after I begin speaking with Elizabeth Burton who later put me in contact with Teresa Mansfield who was my person of contact who would get things going. 

After speaking to Teresa I told her that i didn't feel like she was really helping me and ask her about my refund and she was very rude in her tone and told me to read my contract in which i had already.  I felt like i was doing all the work and submitting the same paperwork in which i had submitted to my mortgage company already.

Never getting any type of updates from her and I would email her and she is always out of the office helping with "foreclosures" so she say. How very convincing.  i need my money i am still behind on my mortgage. and plus i had to borrow the money to pay Fidelity