FIELDNATION KEVIN TYREE FIELDNATION KEVIN TYREE INCOMPETENT COMPUTER REPAIR TECHNICIAN Flint Michigan

  As with anything like fieldnation, being a platform that takes a percentage of the money that a technician earns while utilizing their platform, there is a certain expectation from a technician like myself, from the fieldnation platform/company. Although I am not always 100% satisfied with fieldnation, I will say that after reading this original complaint, I do not believe that fieldnation would have allowed this event to transpire in this manner, without intervention on their part to rectify the matter and some way. I personally know of technicians that have committed way less severe and fractions, and have been barred from the platform for a short period of time, and up to a longer period of time, all the way up to some cases being permanent., while on one hand this cuts into their revenue, on the other hand it is imperative that they keep their customer base happy, and a technician committing these kinds of errors would very quickly lead to issues that could have a very lasting impact to their business.

The next three paragraphs will go into detail about the trading system and its importance to us as service providers. If you read it, tipi will have a pretty good understanding as to why a good tech would never let a situation like this one get to this point. After reading the response of the technician involved, I further doubt the validity of this claim. As technicians, we rely on a good rating on the fieldnation platform, because every future customer sees the rating given to us by every other previous customer. A customer can say whatever they want, and give a low of a rating as they want, and we have no outlet to contest the ratting or the claims made against us, other than a rebuttal that is seen by everyone reading the details of any rating that we get. We cannot have the rating retracted, unless it is so obviously a fraud that a 5 year old child could detect the dishonesty. Furthermore, we must keep a five star rating average to be able to remain a preferred provider, which does have a very real impact to our ability to get good jobs on this platform. Fortunately, I do not know how many low rating it takes out of 100 to drop your average, but it does not take more than a couple. Not every good job gets a rating either. A lot of our customers expect good work, and they are busy, so at they end of closing our work orders, they simply bypass the opportunity to give us a well deserved 5 star rating. On the other hand, if they are displeased with our work, they will definitely pay a low rating. They also do not realize, in many times, instances, that anything less than a 5 star rating actually hurts our rating. I believe that I have somewhere around two or three hundred ratings.

I have two 4 star ratings, one of which is completely unfair, and the other that is deserved(we are human). I also have a one star rating. Without going into detail, I will say that it was the result of the end customer being young, and trying to make an impact within her company, and a project manager taking her word as gospel, and completely rejecting three pagesof very detailed notes, with times and names, written by me on the subject. It happens. Sometimes things just don't go your way. Those three sub 5 star ratings, against HUNDREDS of 5 star ratings, was enough to drop my score a couple of tenths. I think that if I had about four more 4 star ratings, and maybe one or two more 1 star ratings, I would be knocked to a 4 star rating. That would be three bad ratings, and five or six "good" ratings (which is what a 4 star rating is), and I would be knocked back to a 4 star rating. This would have a significant impact on my ability to get jobs. Any customer hibernating the choice will always take a 5 star rated tech over a four. I cannot say what perverse of techs have a 5 star rating, but I would guess that less than half do. I would think that 4 stars would be the average. I know that is you fall any further than that, you would have a very hard time recirculation any work. There are just too many techs that are better.

In closing, I want to point out that I am not tied to fieldnation in any way, other than as a technician, that is a provider on their platform. Also, I do not believe that fieldnation is perfect, or that their methods are without fault. I have a few grievances with the platform, but I am responding honestly here. I sincerely doubt the claims made by this claimed customer, for many different reasons.

They are as follows: 1. In order to hire a technician off of fieldnation, you have to have an account with fieldnation. This is not something that the average person has. The average person would contact a company, that would use fieldnation to hire local technicians. You must have an account that has a balance in order to hire a technician, and an average person is not going to call fieldnation set up an account, deposit money into that account, hire a technician, have them know how to create a work order, collect deliverables, close the work order, approve the work order, and then deal with the balance they have with fieldnation, all simply to hang a TV. This all Rings completely false. It is in fact so doubtful, that on that basis alone, I would completely disregard this claim. It truly does sound like someone that may have a grievance with his technician, someone that has used the platform before, as a customer hiring technicians. That fits the facts very neatly, comparatively to the claimed relationship.

2. Judging by the response of the technician, it is highly unlikely that the same person would react the way that he has claimed to have active. If you are on this platform, it is unlikely that you would use foul language, or badmouth the platform, if you have any sense whatsoever. I'm not saying that it doesn't happen, as I have seen it happen, but the technicians who did this would not have responded to this, because they probably would have not known that it existed. If they did respond, they would not have responded the way this one day. Admittedly, this is just my take on the matter, based on what I believe to be true. I cannot make the claim that this is based on any facts.

3. What is based on fact, and it's despite any feelings that I have positive or negative to the Fieldnation platform, I am very confident saying that it is highly unlikely that they would let the situation develop to this point. They would have first made it right with the customer by either refunding the money for the job and replacing the TV, or by convincing a technician to do so. In addition to that, if they felt that this claim was factual, they would have responded here, and I would have made sure that a public resolution was made to the matter.

4. Finally, if this were all true, the customer making the original claim would have responded, and would have had a very emotional response. If someone came to my house and did what they claim was done, posted that claim here and had the technician respond as he did, I would first hold him to refunding the money, replacing the TV, and paying someone else to come out and install that TV. After that was all done, I would have come back to this platform, made notes as to how the situation was resolved, probably accepted the apology of a technician, and then noted that I hope that in the future that he did not commit the same mistakes. Even good people do make mistakes, but if they rectify them, then they should be forgiven. Nothing about this story rings true, so I do not expect any of this to happen. To this date, I have seen no response by the person making the claim, so I do believe the technician has been Vindicated, and I think it is obvious. I truly hope this does not affect any of his future work, and I hope that anyone that Google's is named and sees this post, takes the time to read all of this.

This is why I have taken the time to write all of this, and I hope that in a similar situation, someone would do the same for me. All of us here, scratch that, most of us here, being technicians on the fieldnation platform, work hard to do quality work, and make a good name for ourselves. We do this so that we can fulfill the secondary goal, which is to make a living. If it is your primary goal to make income, then it will suffer, as your primary goal needs to be customer satisfaction based on quality work by you, the technician. Most of us do what we do, because we have always done this type of work, even if it wasn't always work for us. We were the kids that took apart, and didn't always put them back together. We were the kids that why, until someone asked why we always asked why. We were the teenagers that at every video game platform, and we were the young adults that had to figure out how everything electronic truly worked. Now, as professionals, we solve problems, we don't create them. It is obvious to me, by reading response to this technician, that he has a problem solver, not a problem creator, and I think that anyone here with any common sense can see that. If the customer making the original claim, still does not respond, then I think that the matter is closed.

I personally hired Mr. Tyree to install my Network (Wired and Wireless) plus install my Home Theater for my Wife who purchased the equipment for the Family Christmas present. 

 Mr. Tyree was extremely professional and timely. He arrived 15 minutes early, introduced himself to myself and my Wife and asked where the TV and everything is supposed to be setup. He informed us the location we chose wasn't suitable to mount as the wall didn't have any studs. We suggested another location and he deemed it suitable. The TV was mounted on the wall within 30 minutes and ghe began to test within 15 minutes from that!

 Not only was he professional, he was also extremely courteous. He had our entire network ran and tested within an hour and it is still performing quite well.

 Overall, our experience has been beyond stellar and I have suggested him to my VP at a large corporation based in Detroit as our prime IT contractor. It is clear Kevin knows what he is doing when it comes to making the customer happy!

 A++++ would recommend to anyone!!!!

My name is Kevin M Tyree and I am the Owner and Founder of MI-Tech Service. I started my business in 2004 and I have dealt with thousands of people all over the United States while in my profession of IT repair, sales and service.

As a qualified service professional, the things in this report sound abhorrent and down right wrong. It disgusts me that someone would write such awful things when they are clearly untrue for many reasons, which I will outline in below.

 Field Nation, LLC is an IT marketplace of which, along with thousands of other technicians, I am a qualified service professional. I am one of a few in Michigan and if they had in fact received a complaint about me, they would have pulled my profile from the marketplace. They in fact received no such complaint about my service. As they know me by name, I'm sure the staff there would have alerted myself and the management team at Field Nation to a complaint about such awful service.

 To my knowledge, the general public would NOT know Field Nation as a Platform. That is a term used by service professionals and industry insiders, not customers. This leads me to believe that the complaint in question is false. Here are a few more reasons I question the truthfulness of this RipOffReport article.

1. I have never had a customer by the name of Milton Douglas through the FieldNation platform.

2. The Field Nation support staff, along with myself, have combed my records looking for any trace of a TV installation which failed, to no avail. 

3. I have contacted every single one of my customers whom I've mounted a TV for, all of which say they are satisfied with their service 110%.

4. I request proof of this misdeed. Pictures, a signed copy of the work order which I am required to leave with you or a work order number and the name of the company of the company you contracted with for this installation.

5.  What was the date of service?

If you can contact me at michigantechservice@gmail.com between the hours of 1PM and 9PM M-F, I will need to gather your details so I may file a claim with my insurance provider so they may provide you with a replacement television and installation along with covering any damages resulting from this if you were in fact a customer of mine.

 If the above complaint is true, I will make this right. Provide proof of service and I will make you whole again. It is my goal to make sure my customers are 100% satisfied with their service.

Do you have a copy of the work order and pictures related to said damage? If so, I will repair it free of charge and replace the TV if necessary. If not, please retract your report as it would clearly be false. 

 We have searched our customer records and found no match. Do you have a date of service or the name used when you created the work order? If not, this report is again clearly false.

 I believe this is an old employer who was upset about me filing a lawsuit for unpaid labor.