Report: #5455

Complaint Review: Findlay Toyota

  • Submitted: Mon, June 18, 2001
  • Updated: Tue, June 19, 2001
  • Reported By: Boulder City NV
  • Findlay Toyota
    925 Auto Show Drive
    Henderson, Nevada

Findlay Toyota Rip-off - Service Department Deceptive Practices *Auto Advocate Advise

*0: Auto dealers do not want you to get in touch with the maker directly.

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Findlay Toyota, Henderson, NV
As a result of the service done on my Toyota Camry, I almost lost my car.

Don't use this Dealer if you care about your life and your wallet Description of the nightmare occurred last month:

On Tuesday, May 2, 2001, I took my Toyota Camry 1996 to Findlay Toyota, to check for a noise coming from the engine in cold start.

Next day, The Service Rep called me and said: they checked the car and found out it was a loose timing belt and a partially torn tire. He said that needs a change of timing belt and replace a front tire. Then he started with a long list of parts that needed to be replaced (he mentioned that the car still had a low mileage to be junked! only 55000 miles, my car was kept on tip top shape and never had any problem), but he insisted to make it safe we have to do all what he suggested:

now comes the rip off:

Replaced all the 3 motor mounts, belts, gaskets on the engine and distributor that are leaking (The car never leaked, underneath was always dry!), also the CV rubber boots, he said were torn, of course they weren't, and on and on... The final bill came out $ 1800, instead of a reasonable $ 300 for changing the timing belt, the only part needed to be replaced, and of course the damaged tire, that later on was replaced by a new tire.

I never got a written job order, neither I signed up anything, they went ahead and did all those extra change of parts, they claim, because after getting the car back, I got the car inspected by another mechanic, and he found out that many of the items charged in my bill weren't done.

Also, because the unnecessary change of the motor mounts and the sloppy mechanics, they left the motor mounts bolts loose, one bolt was missing altogether in the rear motor mounts. This is pretty bad.

1. Disregard for the customer, once the repair was done, we picked up our car headed for home, we almost lost the car and have a collision, because dense smoke was coming from under the hood, we had no visibility to drive, of course risk of fire also, oil was leaking fast under the car, we rush and made 2 phone calls for help with no results. The service rep said that no towing available now. He left us stranded, 25 miles from home, but only 3 miles from their location.
Trying to get help from the service rep. is like he was telling us: we busted your car, robbed you with an over inflated bill and now you are in your own! Sorry...bye. We got your money, case closed.

Finally we restarted the car and took the risk of driving back to the Dealer, we had to leave the car again overnight to be serviced again, and they gave us all type of excuses for damaging our car.

Finally we got our car next day, it was running again, with no leaks, but more excuses about what happened. We can not trust anymore their service. 3 days wasted lots of money and aggravation describes our experience with Findlay Toyota.
It was really disgusting and upsetting. A good car being trashed likes that.

This was the result of their shoddy, unwanted and unnecessary service (call it rip-off) done on the car.
Our Camry never leaked any fluids; the underneath was always totally dry. No need to change any gaskets and belts or motor mounts.

Also they changed the motor mounts, telling fake stories about the motor dropping on the suspension, another lie.

6/4/01 We found after a thorough mechanical check something more critical: the front motor mounts, had only one bolt tightened, the other 2 were left totally loose, we are waiting the final report, before taking action.

This is a very unsafe situation, you trust your life in the hands of the dealer to keep your car in safe and sound condition and our case is not the only one, probably lots of Toyota owners are driving unsafe cars without knowing it, just screwed a car without problems, due to unwanted repairs, like changing the motor mounts.

Because the unnecessary repairs, the Dealer overcharged and inflated the bill to almost $1800; we call this a total rip-off. We lost over $ 1400 Needed only to change the timing belt, a service done for about $ 300 at the most. We found out that they didn't even change some of the gaskets, that shows in the bill and on and on.

Can not trust anymore the dealer's service, not qualified at all, and on top you get robbed big time. It is only once in a lifetime and you learn the lesson. This also damages the reputation and name of Toyota: YOU CAN MANUFACTURE THE BEST CAR IN THE WORLD BUT IF THE DEALERS MAINTENANCE AND SERVICE ARE BAD YOU LOSE THE CUSTOMER FOR LIFETIME.

This is our case and many of other Toyota owners that have been exposed to this type of harassment, that's why Toyota Dealers are at the bottom of the list on dealers satisfaction, in the survey conducted by Consumer's Report.

It was the most disgusting episode to happen to us in years, a huge bill, and total disregard for the customer and a shoddy repair job. Can not trust driving this car anymore after they screwed up big time.

I tried to get in touch with the General Manager at the Dealer or Toyota headquarters; so far I got the typical lip service.
I requested a refund for $1300 from the Dealer, the answer was No
What are my choices, and if they don't want to settle and give me a refund for all the aggravations we suffered?

My advice to Toyota: get rid of this dealer and make lots of Toyota owners happy, also you will improve your rating in the Market.

No wonder Toyota Dealers are at the bottom of the list on customer satisfaction!

Art Melkessetian, Boulder City, NV - 6/10/01

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This report was posted on Ripoff Report on 06/18/2001 12:00 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 0

Auto dealers do not want you to get in touch with the maker directly.

AUTHOR: - ()

We see you have a good reason to be upset with this Toyota dealer and the way they take consumers for a costly ride. To be able to find someone that can do something, you have to go to the top, most auto manufactures do not care as to what the auto dealer does to you.

Auto dealers, weather it be a Toyota, Ford, Honda, Lexus or any other kind of dealership does not want you to get in touch with the maker directly. You know, the guys at the top.

I would urge you to contact Mr. Yoshimi Inaba who is the President and CEO of Toyota and Lexus. His snail mail address is 19001 S. Western Ave. Torrance, CA 90509. Remember this address is the Toyota Corp Head quarters address.

You should first print a copy of this whole rip off report and send it to Toyota Corp address. Make sure when you send a printed copy of this to Toyota that they know that NEVER removes any rip-off report, but, we will post any updates, good or bad.

I am sure by this time you have Toyota's customer relations number which would be 1 -800-255-3987. Please understand the further up the hill you go before you spill your beans the better it will be for you. Calling the company service rep and their B.S. 1 800 # most of the time will get you nowhere.

All the auto manufactures have their own manufacturing representatives that try to keep their dealers happy. It upsets us that car makers do not want you, the car buyers to have direct contact with the companies "TOP DOGS" at the top who can really do something if they want to.

FYI.. most service advisors are EX-Car salesmen. Their goal is to get your money anyway they can. Did you know that there are companies that go from car dealer to car dealer across the country and teach service advisors how to take more of your money? Yes, this is VERY TRUE !!!!!

We all have to speak up if we want the Corporate "TOP DOGS" to hear us, because the dealers want us in the DARK. Please note, that a copy of this rip off report has been emailed to Findlay Toyota.
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