Complaint Review: Firestone Complete Auto Care - Springfield Massachusetts
- Firestone Complete Auto Care 1666 Boston Rd. Springfield, Massachusetts United States
- Phone: 413-543-1312
- Web:
- Category: Auto Repair Service
Firestone Complete Auto Care charged for unnecessary work Springfield Massachusetts
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I was working temporarily in Springfield, MA in Sept. 2019 when the brake warning light came on. I added brake fluid but it soon came back on, so I went to the Firestone shop to have it checked. I was shocked later when they recommended over $2,000 of repairs, but I only wanted the brake fluid leak addressed. They replaced rear rotors, calipers and brake hoses on both sides. In total I paid $1,068.18. But they recommended the front brakes also be addressed, so three months later I took it to another shop in my town and was told the brakes were fine.
I reviewed my records and found the receipt showing that I had paid another mechanic $429.58 on Sept. 4, 2019 to replace the rear rotors and pads, so how could they possibly require new rotors just three weeks later at the Firestone shop? They later claimed that they made a mistake, it should have read that they removed and "cleaned" the rotors!! How ridiculous is that? The previous shop had also said that the calipers were fine, so I'm sure that Firestone is engaging in fraud. I would never go to any Firestone facility in the future, they are not to be trusted.
This report was posted on Ripoff Report on 06/22/2021 02:00 PM and is a permanent record located here: https://www.ripoffreport.com/report/firestone-complete-auto-care/springfield-massachusetts-1509295. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.