Report: #1398185

Complaint Review: Firestone Peoria, AZ

  • Submitted: Wed, September 06, 2017
  • Updated: Wed, September 06, 2017
  • Reported By: Andi G — Peoria Arizona USA
  • Firestone Peoria, AZ
    10661 N 84th Ave
    Peoria, Arizona

Firestone Peoria, AZ Bridgestone 2.5 Weeks - One Repair Peoria Arizona

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My car wouldn't start on 8/17/2017. I had a friend come over and replace spark plugs, air filter, and O2 sensors. When it wouldn't start again on 8/18, I paid $57 (of money I don't have) for a AAA membership and a tow to Firestone in Peoria. Thomas told me that it needed a new fuel pressure regulator hose and some other work (totaling over $1,000). I gave him the OK for the repair and my fiance paid for it. When I went to pick it up (8/21), it would start. Thomas got it started and claimed that it was the fuel system flush they did still working through and it would be fine. I should mention that I left an hour early from work to make it to the shop before they closed (1 hour off work at $21). The next day, I made it to work in the car, but at lunch, it would not start again.

I called Thomas and he authorized to pay for a tow from my work to the shop. That day, I had to Uber home ($38.85). Thomas said it would be ready Wednesday as they had to replace the fuel pump and would only be charging me labor for it ($146.74). However, it WASN'T ready on Wednesday and I left an hour early from work that day also ($21). Thursday I complained to the corporate office and they said they would get me a rental car. I had to leave work 1 hour early ($21) to be home for the rental car pick up. Enterprise charged me $50 (even though Firestone said I shouldn't have to pay anything). My car was, again, fixed (new fuel pump, again) on 8/25. Cut to 8/31 as I'm driving to work it begins to sputter and dies AGAIN. Again, Thomas authorizes a tow from Horizon High School to the shop.

I go with the car to get another rental car. This time, they claim, they can't get me one. They claim that it's a faulty fuel pump they installed and, again, replace the fuel pump. It's finished that day, but not until 2 PM meaning I had to miss a WHOLE DAY of work ($168). Cut to 9/3 at 6:30 AM, and it dies AGAIN. This time on the freeway. My fiance has a friend tow it off of the freeway and Virginia at Firestone authorizes a tow BACK to the shop. This time, AGAIN, they claim it's the fuel pump and, AGAIN, replace it. This time, however, they claim that will all of the cranking of the engine, this has caused my battery to die and they charge me $152) for a replacement battery and installation. So far, it's running, but I'm sure it'll die again. 

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This report was posted on Ripoff Report on 09/06/2017 09:26 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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