First Call Movers LIES, ALL LIES Fort Lauderdale, Florida

Unbeleiveable...  Is this company still in business?  The absolute worst not only "movers" anywhere, but "customer Service" is lost to them.  They have no idea how to speak to people, no idea how to organize, no idea how to coordinate.  

Consumer beware!  Do not, under any circumstances use this company.  You get what you pay for, so if you'relooking for a cheap move, a cheap move you will get! 

We strongly reject SB's allegation of rude, arrogant and uncaring treatment.  We are consistently kind, patient and professional when speaking with customers.  SB's allegations and his refusal to contact us leads us to believe his entire complaint is invalid.  SB refuses to understand that the sales representative provides an ESTIMATE based on the information available to him, not a guarantee, as specifically disclaimed in the estimate agreement signed by SB.  Therefore, there were no empty promises made only incorrect assumptions by SB apparently due to his failure to read the estimate agreement.

Once again, the point is completely missed. Your "Legal Department" is as rude, arrogant and uncaring as your "Customer Service" department.

Quoting this particular disclosure over and over does not cancel out the fact that your sales rep deviated from it, continuously, throughout the entire conversation.  Again, he deviated from your very own policy.  

Your sales rep misrepresented himself by making empty promises, in turn misrepresented his employer, First Call Movers.  Therein lies the problem.  

We thank SB for his follow-up, apologize that we apparently were unable to discern his identity, and invite him to contact our legal department to discuss the problems he mentioned.  For example, to explain that the disclosure he quoted in his follow-up is accurate; we provide an estimated pick-up date however we do not guarantee the pick-up date because there are many things beyond our control that can delay pick-up: mechanical breakdowns, weather, etc.

Unfortunately I was unable to cancel my move.  It actually took place.  I would have gladly sacrificed losing my deposit, cancelling your "services", and going with someone else had timing not been an issue.
Not during any conversations had with First Call Movers, was anything explained "calmly", but rather arrogantly. 
Owner of the company?  I wonder where you, or your Executive Assistant were, (if one exists), when assistance was/is needed?
What's your process when a customer asks to speak to a manager or even a supervisor?

When your "Compliance Department" states:

"First Call Movers makes no express or implied warranties or guarantees concerning pick-up or delivery time/date"

That is a lie.  I was specifically given a 2 day window.  My window was missed by 3 days.

We believe this person to be a client who recently cancelled their move soon before pick-up but after their refund period had expired.  We calmly explained our refund policy to him however he became hostile and threatening upon learning he was unable to receive a refund of his deposit.  We apologize for his dissatisfaction and we respectfully request he understand that we incur significant expenses related to the arranging of transportation, particularly when the booking date is so close to the pick-up date, therefore we set a limit on the time frame within which a customer may receive a refund.