Complaint Review: First Call Movers
First Call Movers False Representation -Claim of Ability to Transport Cargo Container / False Representation - Claim they would provide a Bill of Lading as the Final Contract with Insurance Policy to Cover Replacement of Contents in the Event of an Accident or Theft / Flase Representation - Immediately Took Credit Card Funds and Never Provided a Bill of Lading (Contract) and Never Planned on Moving our Cargo Container Fort Lauderdale Florida
*Consumer Comment: Pattern of lies and deception
*REBUTTAL Owner of company: the client is mistaken; her allegations are incorrect
*Author of original report: Arizona Fights Back - Consumer Rebuttal
*REBUTTAL Owner of company: we arranged the requested transportation
My husband and I spoke with First Call Movers company representative, Gerry Butler at length before signing the company's "Estimate Agreement." He assured us that the cargo container that we wanted to ship would be picked up on June 3, 2013, by a flatbed tractor trailer. He also stated that it was a full load, so it would not fall under the 14 - 21 day delay for other types of shipments. He stated the trucking firm could travel 500 miles a day, so it should make its way from Arizona to Florida in five days. He agreed that we would receive a bill of lading (contract) that would include an insurance policy in the amount of $50,000 for replacement of the cargo container and contents should it be stolen or destroyed in an accident. (We were not asking for insurance for any damage to goods in the cargo container from the rough roads.)
Gerry asked what we thought it would weigh, we estimated the weight and he checked with his supervisor to assure that he could lock in a price of $7300 that would not change if we were off on our estimate. After talking to his supervisor he stated that weight would not be an issue because it was considered a full load. He understood that we could not just pick it up and weigh it. Our calculation came from online estimated weight of a cargo container packed full (15,000 to 20,000 lbs.). So, Gerry spoke with his supervisor and they agreed that they could ship the cargo container with goods on board for $7300.
We then voiced our concern that the "Estimate Agreement" did not show the locked in amount, so Gerry sent us an email with the $7300 stated above the "Estimate Agreement." He assured us he would obtain the insurance policy and provide a "Bill of Lading" (contract) that spelled out the fact that the price was locked in and insured for $50,000 and would be picked up on June 3, 2013 and sent directly to Florida. He stated the insurance policy would cost us $300 which was included in the $7300 fixed price.
We received a call from Randi, the woman that was going to secure the insurance for us a few days later, she discussed what we needed and she stated, "no problem with obtaining coverage," but we did not receive a policy, nor did we receive a "Bill of Lading" (contract), with the details spelled out as we agreed.
The next thing we knew, our credit card was hit for $2480, more than 30 days before our scheduled pick-up date and with no actual contract in place and no insurance policy provide.
We waited a few days thinking it all takes time to obtain and prepare documents and then called them when we still had not heard anything more from them and we were down to- two weeks prior to the move.
Imagine our surprise when the representative we were now routed to said that they would arrive and unload our cargo container and place its contents in their moving van. We came unglued, and rightly so! Then came the company's ridiculous response to our concerns, they started routing us around to several different people.
We were now told that they did not have flatbed trucks, nor did they have a license to move freight, so the contents were all that they could move. We told them "no you are not going to move only the contents of our cargo container," We had an agreement that you would move our cargo container. Then we were transferred to the patronizing dispatcher, who stated we need to send an email requesting a refund. When questioned on when we could expect a refund he stated, today maybe tomorrow - we are all busy around here.
I advised the dispatcher that we wanted a full refund since they had misrepresented their ability to transport our cargo container. I also advised that if we did not receive it I would file a report with the Arizona Attorney General's office. This is basically an internet scam, when a company represents that it will be forthcoming with additional documents and insurance and does not provide it. In addition, if it is true that they are not licensed to move a cargo container it is fraud.
We sent the email and called to make sure they received it, but they just put us on hold until we finally hung up. We called our credit card company and filed a complaint. We waited a day, and called again and the receptionist put us on hold again until we hung up again. How immature to ignore an irate customer and to ignore a complaint. The dispatcher stated they had in house counsel like that would scare us off. I guess they think that they can do anything they want because they have an "Estimate Agreement." Even when their own representatives admitted they could not deliver on their promises.
I work for the Arizona Court System, my husband and I thought we did everything right, so beware of this company! I plan to talk to the city police and see if I can file a criminal police report against this company. I will seek out the city prosecutor also to see what can be done to stop companies like First Call Movers from making promises and not delivering. I also, will file a report with the Arizona Attorney General's office to see if they will investigate and possiby stop this company from operating in our state. We will fight back to the end!
Perhaps, we will be able to obtain criminal charges against this company, but if not, I am hoping that this report helps someone else to make a decision to NOT USE THIS COMPANY'S SERVICES, which in our opinion are not worth the trouble they seem to make for an innocent consumer. They have $2480 of our money and we have nothing.
This report was posted on Ripoff Report on 05/22/2013 04:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/first-call-movers/fort-lauderdale-florida/first-call-movers-false-representation-claim-of-ability-to-transport-cargo-container-f-1052857. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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