• Report: #856592
Complaint Review:

First Global Billing

  • Submitted: Tue, March 20, 2012
  • Updated: Mon, April 09, 2012

  • Reported By: PoisonFree1 — United States of America
First Global Billing
20 Prospect street, 3rd floor Internet United States of America

First Global Billing Michael Carbonara First Global Billing processed cards for us, then never paid! Internet

*REBUTTAL Owner of company: Clarification

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

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We processed credit cards through First Global Billing for approximately one month, and never received a single payment! We never received an email, letter or call as to why this was the case, so we quit using them. We emailed them
numerous times, never heard from them, and then they closed our account. Still no word as to why we never received any payments, nor any correspondence whatsoever. It has now been over six months and we still have yet to hear from
them. We did hear however that David Solomon left their company in September 2011, because First Global Billing was participating in Illegal Banking Practices. David was our contact there, and helped set up the account initially. He has nothing to do with them now, so he is unable to help us get our money. It is illegal for First Global Billing to keep our funds.  Basically, you can use them for your processing, and you are guaranteed they will just keep every bit of your companys money.

If you are a merchant of any type seeking to process credit card payments stay away from First Global Billing. I see their website is up and running, they are apparently still doing business, which is hard to believe. First Global Billing is definitely a scam, a complete thief posing as a credit card processor.

Here is one of the people to beware of-
Vice President of Operations
Office: 518.288.3560
BBM: 32F3D6F5
Skype: MCarbonara1

This report was posted on Ripoff Report on 03/20/2012 08:44 AM and is a permanent record located here: http://www.ripoffreport.com/reports/first-global-billing/internet/first-global-billing-michael-carbonara-first-global-billing-processed-cards-for-us-then-n-856592. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company


AUTHOR: admin - (United States of America)

    Unfortunately by not disclosing your name or any relative info it is difficult to comment on this.

    My only thought is that due to certain industry type that we do not handle you may have been referred to  a former partner Europay solutions and this may have lead to the confusion at hand.

   Although we pride our selves on being able to handle most business models there are occasions were we have to defer business elsewhere. Unfortunately we cannot always be promised the same care that we would like to express to our clients"

   Due to several improprieties that you have mentioned, we have ended the partnership with Europay Solutions and would like to express our apologies in not being able to have helped you personally.

    Typically when a merchant account is closed it is due to a high chargeback rate. Funds will be held for as long as 180 days as set forth by Visa/ Mastercard regulations, these monies will be held by the acquiring bank.

If you have exceeded this time frame and would like help dealing with the bank that processed you please feel free to contact us and we can assist you.

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