Report: #858748

Complaint Review: Fitness 19

  • Submitted: Sat, March 24, 2012
  • Updated: Sat, March 24, 2012
  • Reported By: surfzombo13 — Hacienda Heights California United States of America
  • Fitness 19
    207 N. Grand Ave.
    Covina, California
    United States of America

Fitness 19 Kept charging after quitting Covina, California

Show customers why they should trust your business over your competitors...

So, I quit the Fitness 19 in Covina, CA last February because I moved out of the area. Last Sunday, I go online to check my bank statement and, lo and behold, they are still charging me 10 bucks a month. I call Tucker, the manager, explain to him what's up, and he sez he'll get right on it. He asks if I still have the receipt stating that I quit and I say I threw it away a few months back because I figured I didn't need it anymore. He looks up my name in their computer and it's not there. Turns out that when I joined, the (possibly incompetent?) employee entering my info turned the J in my last name into an S. Soooo....., after a few days of the ol' back n forth, Tucker comes to the conclusion that this is all MY fault. He says that 1) I shoulda have kept my receipt (I'm kicking myself in the a*s for not doing so) because, since I don't have it, there is no proof I quit, so I'm trying to pull a fast one, and 2) I should have kept better tabs on my bank statements (Yes, he really said that). To which I say, 10 bucks a month?? I use my ATM card a lot and didn't notice 10 bucks a month disappearing from my account until I checked last Sunday and the automatic payment (and yearly service fee ($19.00)) was taken out. Tucker did offer me $40.00 to solve this (40 bucks??? They owe me around $140!!!!) Questions: Whatever happened to "The customer is always right"?? Whatever happened to honesty and integrity in business?? I tell ya, I'm ready to say "Keep the money. I'm think instead that I'll warn people about Fitness 19's really flawed business ethics." Fitness 19, you may have cost me $140, but I think, if I can keep a few people from joining your gym and going to your competitors instead, it will end up costing you WAY more than the $140 you (IMO) stole from me. Have a great day!!!!
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