Complaint Review: Flagship Merchant Services - Internet
- Flagship Merchant Services Internet USA
- Phone: 800-554-2777
- Web: http://www.flagshipmerchantservices...
- Category: Credit Card Processing (ACH) Companies
Flagship Merchant Services Dishonest Overcharges to your Merchant Account
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Just know that you will have to keep them honest on a regular basis. They offered a complimentary 30 day subscription to a service. I cancelled it within the 30 day and the continued to charge me $19.95 per month for the next 4 months. When I called about it, they said that I didn't cancel. I forwarded them the cancellation email that they sent when I cancelled it. Oh, yes they would refund my money since I was able to prove it.
Then I did my PCI compliance and they had no record of it. Charged me $30 per month for 3 months and then $40 for the next month. I called and they agreed to refund my money only after I proved that I was compliant with another email that I had saved. Said they would refund 4 months but only refunded 3. When I called on this, they said that it is their policy to only refund 3 months regardless if it is their fault. They said I should have watched my statements closer and caught it sooner. They acknowledged that it was taken improperly but said that it was my fault for not catching their mistake. I asked them if they stole from me for a whole year, would they refund it. They replied that I would only get 3 months back because I didn't watch my statements and catch them doing it.
I said I would close the account and then they offered to refund the $30. I asked for a confirmation email, which I received and kept. Of course, they never did process the refund. When I called back a month later to ask about it, they said that they weren't going to process the refund because I was cancelling the account anyhow. It was my money and they wouldn't give it back unless I stayed with the company. Just beware, they are very dishonest.
This report was posted on Ripoff Report on 05/23/2017 11:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/flagship-merchant-services/internet/flagship-merchant-services-dishonest-overcharges-to-your-merchant-account-1374888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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