Flagship One Inc We got Screwed East Rockaway New York

This is a letter I filed with the BBB of Greater New York about a year ago.

On the 26th October, our business purchased a plug and play ECM from Flagship One, this was for a 1998 Jeep Grand Cherokee 4.0 liter the VIN # given to Flagship One 's sales rep was 1J4GZ58S7WC136781, (Clearly a 1998 Jeep Grand Cherokee 4.0, 4 X 4) (. The initial problem with the vehicle was that the vehicle would lose the "Crank" signal from the EMC, not only that, we found that the ECM had been purchased from a salvage yard. The ECM came to us purporting to be a plug and play, we installed the part into the car, the vehicle ran terrible. We re-pulled the codes and found that the codes present we that the ECM could not find injector for cylinder 7 & 8. I called the customers service representative at Flagship One and explained that the VIN number embedded into the ECM was incorrect from the one I gave them, it was 1J4GZ88Z6WC131781, (Clearly a Jeep Grand Cherokee 5.9 , 4 X 4) they apologized and had me send the ECM up at our expense so they would correct the programming. They sent the ECM back by ground not overnight as they said they would and we installed. Much to our dismay they sent the ECM back with the same VIN and programming for the 5.9 V8. I scrambled to find another supplier for an ECM and found one. When I received it truly was plug and play. But here’s the deal, I gave Flagship one the correct VIN number which codes out as a 4.0 liter 6 cylinder, they in error coded the ECM sold to us as a 5.9 V8 how fundamental is that? Our customer was out of his vehicle from 10/26/2016 till 11/22/2016 due to their improper coding.

I called them over 7 times the 1st time to order the ECM, the 2nd time to tell them they programmed it wrong and gave them the VIN again, the 3rd time to tell them again they programmed it with the wrong ECM. The 4th, 5th 6th times to find out where my credit was since I had resent the ECM back and I wanted a refund on the part and on the out of pocket charges for shipping twice back the ECM's. When I called this morning 12/09/2016 I was told that they would either program another ECM with the correct VIN # (my customers picked up his vehicle on 11/22/2016 REPAIRED) or they would refund my shop the amount we paid LESS THEIR FEES) I told them that that was totally unacceptable. Now this morning I might add they kept me on hold knowing who I was for over 20 minutes, how do I know that, well when I called I only asked for a supervisor, they asked me for my shops phone number to identify my account. Their business it totally unprofessional not only in their phone practices and customer service but they lied on calls 4, 5, 6, I was told each and every time that they were reviewing the transaction and that I could expect a phone call by the end of the day. Today's call I talked to Samantha, the same rep I talked to they last time.

Needless to say I am very dis-satisfied and will not do business with them, I will also consider it my duty and not only that my responsibility to warn people about their poor warranty and customer service practices. I this morning disputed the charges with American Express. I will flag facebook and google and twitter & YELP with warnings. If I help save one person from what our business went through not to mention our customer, it would be worth my time.

Respectfully,

Doug Briggman

ASE Master Technician