ED Magedson – Founder
Flames Fireplaces26 Columbus ave tuckahoe, New York USA
Flames Fireplaces Don't Do business or Trust these people tuckahoe New York
I recently called this local company to my home to service my gas fireplace. A friendly guy named John showed up and after checking the fireplace told me I needed some parts or I could replace it. Well I chose to get the parts . After waitng several weeks for the parts to arrive,John came back and installed them. A couple days later I was having the same problem again. I called the store and the lady on the phone could not answer any of my technical questions and said John would have to come by again. After several more phone calls to Flames,John who I found out is the owner finally returned my calls. He told me that he would come by again and check what's wrong . So he comes by again and told me the parts he replaced have broken. So he would have to come back again with the parts and replace the broken ones .
So two weeks pass and after several more phone calls to Flames,John finally returned my calls and came to the house again. He installed 2 broken parts In my gas fireplace again. The same parts that were originally replaced. Everything seemed fine until a few days after the same problem started up again. I called flames again and as usual John the owner was not available or he was probably avoilding me. all I wanted was my fireplace fixed properly so after several more calls ,John finally retuned my calls and told me that he could not keep coming to my house for free and that he would have to charge me . I told him how could he say that if the parts he replaced broke down twice. I asked for a refund but he rufused and said its not his problem that the parts broke. I thought he was very ride and obnoxious . I informed him I would be contacting my credit card company and disputing the charge.
So I ended up calling a competitor and from the initial visit he told me exactly what this fellow John had done wrong and recommended a totally different set up than what I had so this problem would not happen again. why could flames not suggets this from the beginning and save me this whole bad experience . from the lack of knowledge with the people that work there to the hard to reach owner who never returns a call . I'd stay away from this company . This man John Obvisouly seems like he does not know what he's doing or his staff who is not knowledgable about technical questionS
This report was posted on Ripoff Report on 03/26/2014 07:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/flames-fireplaces/tuckahoe-new-york-10707/flames-fireplaces-dont-do-business-or-trust-these-people-tuckahoe-new-york-1134003. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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