Florida Window & Door Scott Berman Palm Beach Gardens Florida

salesman arrived at my house with sample of window to be installed in my house it was 9/16" thick. The windows eventually installed were 5/16 and 7/16 

I live in Melbourne Florida 32904 make the following true and factual statements regarding the purchase of hurricane impact windows for my residence from Florida Window and Door (FW&D):
I called FW&D in mid May to request a estimate to replace all the windows in my house. On May 29th around 1pm the salesman Dan Mxxxxx came to my house to measure the windows and give me the estimate. He brought a sample of the window that FW&D installs. The sample was 9/16 of an inch thick and I was very impressed with the thickness of the glass. He proceeded to tell me all the postive aspects of having glass this thick compared to the lesser windows sold by Lowes and Home Depot. He went into detail explaining that the thicker the glass is the better the home is protected from not only weather but noise and possible intruders as well. I asked him several times if that was the same exact glass that would be installed in my home and he replied yes. He said it was the only glass they had. They did not sell thinner glass. I was very impressed with the glass. I had 2 other estimates from other companies that were lower in price but the glass was only about half as thick so I made the choice to pay more and go with FW&D. The total was $9,182 to include everything (Permits, tear out, haul away and stucco work). I paid for half ($4,591) with my (Visa) Credit Card when I signed the contract on May 22nd 2015. I was told the windows would be installed in 4 to 6 weeks. The insallation crew arrived on August 8th. They knocked on the door and could not speak a single word of English. One of them handed me the phone and it was one of the ladies from FD&W telling me that I had to pay the other half before they could start so I paid the additional $4,591 from my Suntrust (Master Card) credit card. I tried on several occasions to communicate with the installers but without any of them being able to speak English it was fruitless. The installers were a great group of guys. very respectfull and done a good job installing the windows. The building inspector came out a few days after the install and mentioned that the windows were not the same thickness. I also inmmediately noticed that some of the windows were fogging while others werent and this is from the same opening. The top half was not fogging while the bottom half was. After going oveer the paperwork that I believe the installers forgot on my front porche I seen that the windows were made by a company called TM Windows in Pompano Florida and that 6 of my windows were built to be 7/16th thick while the other 7 were made 5/16th of an inch thick. None of them are the 9/16th I was told by Mr.Mxxxx would be installed in my home. The windows do not look right as the top half is thicker then the bottom half. The top does not fog up but the bottom does. I called Mr. Mxxxx and explained to him that the windows were not what he told me I would get. He said he had no idea that there was more then one thicknessof window and that he only carried one sample because he was told all the windows were that same thickness. I called the office number several times and spoke with Dawn, She gave me a number for a guy named Justin that was the sales manager and I called him on Sept. 8th and explained what happened and he agreed with me and asked me to text my information to him and he would talk to the owner and work out a discount. He never contacted me, I Texted him again on the 11th, 14th, 16th, and 29th no response. Mr Mxxxx called me on Sept 28th and told me him and another Salesman from FW&D went to the States Attorney Office to voluntarily give statements pertaining to the fraud they were unknowingly apart of with FD&W showing and promising one product then installing another. Im in the process of charging back my credit cards. I would be happy with the right windows or a refund. Most likely anyone that has done business with this company has been ripped off.