Flower Shopping.com flowershopping.com Ordered Flowers. Not delivered. No Refund. Many calls. Many emails. BEWARE internet california

On Friday June 14, I ordered a bouquet from FLOWERSHOPPING.COM for same day delivery to my friend at Kaiser Hospital.  The order included the station and room number.   I received an email below from the company several hours later, saying the flowers were NOT DELIVERABLE.  I assume the flower provider had some issue, even though it is a well known hospital.

 With precise delivery instructions.  It was too late to order elsewhere for the day.   My flower recipient was in the hospital for over 24 hours more.  I assume if there was any sort of confusion or lag, that he would have received the flowers within the 24 hours. I called several times; no answer. Also, there is NO LIVE  customer service on the weekends.

 You CANNOT leave a voice message.  I sent several emails giving the recipients' home address.  No acknowledgement. I called Monday. Could not get through.  Sent emails. No Response. I called Tuesday, after speaking with Whitney for half an hour, she assured me an upgraded bouquet would be delivered today, (Tuesday)  This is FIVE days later than when I ordered the bouquet.  

I THEN received an email saying that the flowers were supposedly delivered (to SOMEONE) "according to their log".  Kaiser Hospital is accustomed to accepting flowers on behalf of their patients.  I had the Name, Station and Room Number correct.   The email further said they would not refund me the $100, and the case was closed.  I emailed Charlie, the apparent manager.  No response.    

Stay away from this company.  I'm taking it up with my credit card company.   This is completely UNACCEPTABLE.