Report: #584729

Complaint Review: flythere4less.com - Internet Internet

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Ripoff Report is Xcentric Ventures

Submitted: Tue, March 23, 2010
Updated: Mon, April 12, 2010
Reported By: Nev — Denver Colorado United States of America

Author Not Confirmed

Why?

flythere4less.com Internet United States of America

Phone: 1-877-558-4532
Web: www.flythere4less.com
Category: Travel Agents

flythere4less.com ATI Flights International, flythere4less.com and ATI Flights International DON'T honor fares!!! Internet

*UPDATE Employee: Problem solved

*Author of original report: www.Flythere4less.com has now honored fare posted on their web page

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I first started researching fares for Turkish Airlines a few weeks ago. Yesterday, I got a fare with flythere4less.com (subsidiary of ATI Flights International) for $893. With travel insurance this came to $929 per person. I booked two tickets on the the flight from Chicago to Istanbul, and entered my credit card information. I even got their confirmation via email that the fare was booked. Today, I called them to make sure the e-ticket was being processed. I was about to buy my Denver-Chicago flight segment with another airline to make the connection to my international flight. Luckily, I had some sort of premonition to call ATI before I hit the submit button. After a lot of side stepping, the representative said they could not honor the price that was advertised, purchased, and confirmed via email. They instead wanted to arrange another ticket to Turkey on another airline with a longer trip duration. To top it all, this flight was more expensive! This bait and switch should be unacceptable and illegal! Finally, they canceled my booking and refused to match the fare of the original booking.

I believe there is some sort of problem occurring between their website and Turkish Airlines. They should be mandated to issue a ticket for the price promised once the credit card information is submitted. Fares change constantly, and taking 24 to 48 hours to get back to the customer is a cop out, since the fares are constantly changing. The customer is left with a higher fare with NO negative repercussion for the website. Hiding behind their 'legalize' is a cop out! They should stand behind their product, which in this case is their published fare. I don't feel appreciated as a customer, and would warn others not to waste their time and energy with flythere4less.com (subsidiary of ATI Flights International).

This report was posted on Ripoff Report on 03/23/2010 07:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/flythere4lesscom/internet/flythere4lesscom-ati-flights-international-flythere4lesscom-and-ati-flights-internati-584729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

1Author

1Consumer

0Employee/Owner

#2 UPDATE Employee

Problem solved

AUTHOR: FlyThere4Less.com - (USA)

SUBMITTED: Monday, April 12, 2010

POSTED: Monday, April 12, 2010

As the customer reported in his second , this has become a non-issue as soon as we started to investigate. It turns out that it was a price-filing error on the airline's part. This explains why were unable to issue the ticket as the customers demanded (we are bound by airline-imposed rules). In any case, we advocated on behalf of the customer to the airline and the airline ended up honoring the fare.

In our view, the customer filed the report way to soon, and it would be nice to have it removed, as it doesn't really reflect the situation at all.

Can ripoffreport.com remove this entire thread?

Regards,

FlyThere4Less.com

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