Food Lovers Fat Loss System/Provida Life Sciences also seen on TV infomercial didn't disclose true costs Encino, California Internet

HERE IS THE COMPLAINT:

RE:  "ORDER" # ALC xxxxxxxxx

YOU CHARGED MY ACCOUNT from an order placed SAT. NIGHT @ midnight
(Order number  which was I tried to cancel minutes after I placed it as I had not been provided the
complete information on true costs prior to entering my credit card information
but found there was no way to cancel that order on line.    

However, When I called the Customer Service number I was told by recording that your offices are only opened
Mon-Fri 7-5 PM PST.   Of course I immediately called my Credit Card and told them
I was canceling the bogus order and why.

On Monday morning, Feb 2 @ 7 AM  I called your office at 7 AM  and your person,
ROSEMARY (# 2712),  admitted that "Yes, she knew that
your company got the credit card information  before your site disclosed the true
cost for the APP. She admitted that there was no way to cancel the order on line once credit card
information had been given."

(DOJ note:  The program (consisting of cd's, written material was enhanced by
an  "APP" which customers could down load for free (no additional cost) to our I-phones, enabling us to
click on and get calories for anything - also to get recipes for less fattening way to make
dishes (spaghetti etc) at anytime..which was THE IMPORTANT PART of this offer.  (I don't think
anyone cares about written stuff anymore).   

IT (the APP and the other diet stuff) was touted as ALL for one price
$ 119.00 ...but it is only after they get the credit card number that they 'mention' that the APP
is ONLY FREE FOR TWO WEEKS, and that then they have the right to BILL (in THIRTEEN WEEK INCREMENTS)
$4.99 per week ($64.87) and that the customer could cancel after that at any time.

IF you go on line, you'll see numerous complaints about people calling to cancel, not getting
any satisfaction and still getting billed!!! In other words  I call this a SCAM.

I believe this company to be one of those who could care less about what they sell, it's just
 the automatically RENEWAL charges of X dollars for them to bill that the company
really likes.  A trap in other words.

DOESN"T CALIFORNIA have a 'FULL DISCLOSURE' Law?  Whereby ALL the costs one would
be or could charged are disclosed BEFORE they get the Credit Card information?   IF NOT, WHY NOT?  

---
I was told by ROSEMARY (#2712) during my Monday Feb 2, 7 AM call  "that I could call back the next day
(Tues Feb 3) and see if the cancellation had gone through".    

I actually called back that same afternoon (Monday 2/2) and was told by another woman
that 'yes, my cancellation had gone through and the cancellation number was 0202 and to
put that in front of my order number and that would be my complete cancellation number. '

BUT !  TUESDAY I got another call from this same woman telling me 'the
credit card would still be billed after all, that she was "wrong" about the cancellation
and the cancellation number was wrong too.'

1. They knew it was cancelled first thing Monday 2/2/2015 before they had a chance to send anything out.
2. They cancelled it (according to them) on 2/2 in the afternoon and even gave me cancellation number
3. They called back next day (2/3) and attempted to say it was not cancelled after all!!

ANY legitimate company would have processed the cancellation first thing Monday
morning as requested as They had not had a chance to get anything out - even if package was being sent
out by a processing center across country- they still had ample chance to stop it from going out !!  

I will refuse to accept any package from them.  I will make sure my Credit Card company disputes this.  
I detest companies that try to do things like this and since they claim to be in ENCINO
(CA)  I hope you can investigate them and their MANY COMPLAINTS (see online)
with emphasis to FOODLOVERS/PROVIDA  that ALL COSTS must be disclosed before
they gather CREDIT CARD information and/or there must be a way to cancel ON LINE
especially within seconds of placing the order !!!

It is companies like this and their dishonest presentations that harm American Business!!
SHAME on them.   I expect full cancellation and more than that,  I expect that in the
future, they be made to make a full disclosure statement about the TRUE COST of this app (or anything else)
before they ask for Credit Card information.    How is this different from theft???