• Report: #142605
Complaint Review:

Ford Motor Company, Town Square Ford Lincolnton, NC

  • Submitted: Fri, May 13, 2005
  • Updated: Sat, March 07, 2009

  • Reported By:Gastonia North Carolina
Ford Motor Company, Town Square Ford Lincolnton, NC
1129 E Main St Boger City, North Carolina U.S.A.

Ford Motor Company, Town Square Ford Lincolnton, NC Ford sold me a LEMON and denies it and won't help me get out of this piece of crap car Ripoff Boger City North Carolina

*Consumer Comment: Your State Doesn't Have a "Lemon Law"?

*REBUTTAL Owner of company: Update on Chrissy 's Focus

*REBUTTAL Owner of company: No good deed goes Unpunished

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I bought a 2003 Ford Focus in February 2003. Worst mistake I ever made, my dad always told me not to buy a Ford, but I didn't listen.

My problems started 2 weeks after I bought my car, it started to cut off on me, when I took it in to Town Square they said they couldn't get it to do it for them, so they did nothing to it. Couple weeks later it's still cutting off as I come to a stop, so I took it to the Ford place in Kings Mtn. The guy there told me that it was 2 quarts low on transmission fluid. it's a brand new car how can it be low on transmission fluid. He told me they probably let me drive it off the lot like that.

When I called Town Square and told them what Kings Mtn said, they didn't care. Couple months later my car begin to violently change gears (it's an automatic), when it would go into gear it would jerk. My dad rode with me one day, when it did it he thought we got rear ended because it jerked so hard. When I took it in to Town Square, again they drove it and said they couldn't get it to do it for them.

Long story short, I've had transmission fluid put in twice, PCV valve replaced, new spark plugs, and some other parts replaced on the transmission. I have all documentation of all the service performed on it. The car's transmission has been worked on 6 times in 1 1/2 years, yet Ford says it's not a lemon. In NC the lemon law states 4 unsuccessful attempts in 2 years on a new car. I believe I meet that standard.

I have called their STUPID Customer Relationship Line, can you say waste of time. I've called then 22 times, all they ever say is they apologize for the inconvience and will forward my message to the regional Ford Representative and they will contact me. HAHAHAHA, I never heard from anyone. I have emailed them, threatening to take them to court unless they take my car back and refund my money or give me a new car=nothing. I worked with the owner of Town Square for a while, Cornelius Willingham, pitiful display of an owner. He would tell me to find a car and he would get me in it, however, not on the Lemon Law stipulations. I'm not supposed to give anything out of pocket, it's supposed to be an even trade, they can't even run my credit again, it would be the same payment and everything.

He wants to run my credit again, wants money down, blah, blah, blah. What it is, I owe approx. $10,000 on my car, but it's only worth about $5,000. If he took my car back he would loose money and he doesn't want to swallow that.

I just want everyone to know that FORD SUCKS!!!!!

Everything aobut them sucks. They say their number one priority is customer satisfaction, well thid customer is not satisfied nor have I ever been satisfied with them, but they could care less, they already have my money.

Do not buy a Ford, do not even buy a car off a Ford Dealership lot, even if it's a Toyota. I will not ever give Ford 1 cent of my money again. I work in a major hospital and I have assured Ford that I will let every patient that I come across not to buy a Ford and to stay away from them.

I have emailed the media around town, called several attorneys, emailed the CEO of Ford, no one will help me.

If anyone would like further information on my complaint, such as times, dates, names, service reprots, copies of the emails, etc; please email me and I can get a little more detailed about my situation. Also, if you have had a similar experience with a new Focus (I've read some of your reports about 2000 Focus, but nothing newer than that), please feel free to contact me. I have a WHOLE lot more to tell.

By the way, if I haven't already said: FORD SUCKS!!!

Gastonia, North Carolina

This report was posted on Ripoff Report on 05/13/2005 09:36 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ford-motor-company-town-square-ford-lincolnton-nc/boger-city-north-carolina-28092/ford-motor-company-town-square-ford-lincolnton-nc-ford-sold-me-a-lemon-and-denies-it-and-142605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Your State Doesn't Have a "Lemon Law"?

AUTHOR: Joe - (U.S.A.)

Sounds like to me, you need to talk to an attorney who knows about defective products, fraud and who wants to make some easy money because, where I live, this would be a slam dunk lawsuit.

Of course, you might not want to own a Ford dealership right now.
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#2 REBUTTAL Owner of company

Update on Chrissy 's Focus

AUTHOR: Cornelius - (U.S.A.)

Just an update on Chrissy's issue with her Focus. Although Chrissy's claims that her Focus is defective are without merit, Ford Motor Company has agreed to repurchase her vehicle. Occasionally, we encounter a customer like Chrissy, who is trying to get something for nothing, and find that it's better to simply pay them off and be done with them. In Chrissy's case we have a customer in dire financial distress and we fear what desperation may lead her to.

As a goodwill gesture Ford Motor Company will repurchase her vehicle for the $10,000 she owes, plus provide her with $2,000 in downpayment assistance toward the purchase of another brand of automobile. Regretably, we will not be able to help her obtain financing, as most banks tend to avoid people with 400 beacon scores and a criminal history of solicitation. We will however offer contact information for a number of "buy-here" "pay-here" lots that are comfortable dealing with her kind. Again, we wish Chrissy well with her future transportation needs, and hope she is able to overcome her addictions and legal problems. We feel it would be best however that she "darken someone elses door" and for that reason we make this offer. To take advantage of this offer, she should visit our dealership upon completion of her latest debt to society.
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#3 REBUTTAL Owner of company

No good deed goes Unpunished

AUTHOR: Cornelius - (U.S.A.)

People seeking "something for nothing" make it difficult to identify customers with legitimate concerns. Especially those that twist or omit facts to make their case. As the owner of Town Square Ford, I've personally been involved with this case from the beginning, and can tell you that the characterization of Ford, our dealership and her Ford Focus is misleading and untrue.

Both the NC Lemon Law and the Ford Dispute Settlement Board are designed to protect consumers with "real" vehicle concerns. In this case, we have a "Friction Problem". Her payment book is rubbing up against her wallet.

Chrissy says she owes $10,000 on a car worth $5,000. But she didn't tell you about the $3,500 in unrepaired collision damage or the insurance money that's already been collected and spent. She also didn't mention she's "upside down" because of high mileage, 41K in two years, and the interest rate her credit history earned her.

In 41,000 miles her car has visited our service department 4 times. Not an unreasonable number of visits, in fact someone maintaining their vehicle properly, should have visited twelve (12) times over that period.

During her visits she mentioned her car occasionally shifts hard, however she nor our technicians were able to duplicate it. Our computers found no trace of malfunction. We learned later she had also visited two other Ford dealerships, who were similarly unable to duplicate the problem. During that period the only thing we ever found was a minor transmission fluid leak, which we repaired at no-charge.

We explained that every unfamilar noise or movement does not indicate a larger issue and that on-board diagnositics resolve many problems as they occur. In any event, Ford provides a 5 year-100,000 mile warranty, as an assurance the vehicle is reliable.

In our materialistic society, it's difficult to appreciate what you have and it's frustrating when you'd rather be driving an SUV, but economics dictated a Focus.
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