Report: #999142

Complaint Review: Ford Motor Company

  • Submitted: Fri, January 18, 2013
  • Updated: Fri, January 18, 2013
  • Reported By: Don — Minooka Illinois U.S.A.
  • Ford Motor Company
    P.O. Box 6248
    Dearborn Internet, Michigan
    United States of America

Ford Motor Company 2013 Ford Escape - Doesnt come close to MPG Claims - 3 RECALLS for Fire Risk DearbornInternet, Michigan

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From the day we bought it, as soon as we signed the paperwork, the sales manager ran out and told us we couldnt take it home, Of course he let us test drive it, He told about the carpet recall issue,  I BEGGED my Wife to leave and NOT BUY the thing. But she really loved the vehicle, so we agreed to wait it was 5-6 days .

Then sometime in October we took the vehicle in for an oil change, they also told us we could not take the vehicle home, they were very nice. Gave us rental 6-7 days. Problem is WE NEVER GOT ANY NOTICE FROM FORD ABOUT IT.

The in sometime in Late November, Early December we took the vehicle back in for an oil change guess what  they told us we couldnt take it home again.  DJ VU Once again NO NOTICE from FORD This time they did not know how long it would be , they said there WAS NO FIX, that Ford was trying figure it out , the dealer gave us a loaner again and was very nice, but it was something like 18 or 20 days .

It created a MAJOR inconvenience for me, because my son couldnt drive the vehicle.  The second recall wasnt so bad only a week  or so ,The problem is he is 17 , cant drive the loaner ,   try driving a 17 year old around for 20 days,  to school, to workouts, to dances, games, etc , I probably spent about 20 or 30 hours and several hundred extra dollars in gas just doing that .

On Dec 24,  thats right Christmas EVE, I get a call from a Ford Rep, he tells me that Ford has a RECALL TRADE IN ASSISTANCE PROGRAM to help Escape owners who are dissatisfied. He says I can go to any dealer, make sure I talk to the Sale Manager and he will take care of me.  I told him that was great , because all I wanted at this point was TO GET OUT OF THE VEHICLE and somehow just come out WHOLE , not screwed or ripped off , like when the dealer typically does when you trade in a vehicle. 

He insinuated that that would be the case,  He even gave me his name and number to give to the Sales Manager to call if there were any questions.  At that point , I felt pretty good, thinking that maybe FORD CARES ABOUT THEIR CUSTOMERS AND WHAT THEY THINK.  I didnt expect any cash payout or any large advantage from the trade or swap and at that point would have been PERFECTLY HAPPY WITH ANOTHER FORD and 500$ Monthly payment,  ALL GOOD.

I told him couldnt do it right away I guess I assumed he realized it WAS CHRISTMAS EVE.  So we went on Holiday left the vehicle parked 2 reasons,   1. We knew we were going to take to Pilsen Ford in Mattoon right after the Holidays , could go back to the dealer in Joliet after the B.S. at the time of purchase..   2.  My WIFE DIDNT WANT TO DRIVE IT ANYMORE, she was worried about driving the grandkids around etc, we have , so we drove my 2004 vehicle all thru the holidays and LEFT A BRAND NEW FORD 2013 ESCAPE IN THE GARAGE BECAUSE MY WIFE WOULDNT DRIVE IT Thanks FORD

In any case , on JAN 2nd,  1 day after the NEW YEAR ,  You call me, and tell me the offer is no longer valid,  that it EXPIRED ON 12/28 at Midnight.  OF COURSE YOU HAVE MY FEELINGS AND COMMENST RECORDED. Not happy with the way this has been handheld AT ALL.   I called up the original FROD REP and asked him, WHY DIDNT YOU TELL ME THE OFFER EXPIRED< I would have made arrangements to drive back to Mattoon get the car and work the deal.  He said , because I didnt know Sorry.  So my disappointed, frustration , aggravation and inconvenience continues.

Ford has done way too much to DEVAULE the Vehicle and NAMPLATE , to me , other consumers, other dealers, NOBODY WANTS THIS VEHICLE NOT EVEN FORD. 

I am 53 years old , I figured the other day I have purchased 12 new vehicles in my lifetime, this is my first and last FORD.  I am going to spend the rest of my days, telling anyone and everyone who asks me about this vehicle this story I will tell my children and their grandchildren, friends and neighbors, strangers if they ask, . I will hit every internet blog and review, social , facebook, youtube and post this.  I will soil as many people as I possibly can with truth and facts about my experience as a Ford Buyer.  A buyer who did everything right , at in the end got vehicle that I have no confidence in, from a company I have lost confidence in.

Your goodwill gesture is B.S.  an 75000 mile 100$ deductible on a bunch of stuff that SHOULD NEVER FAIL WITHIN 75,000 miles and YOU KNOW IT and I know IT . But then I think maybe you know something I dont know, maybe FORD Knows the vehicle REALLY IS A PIECE OF CRAP, so THEY BELIEVE the is good goodwill offer.  

Ever since the last recall - teh MPG has dropped about 40% - they claim there fire fix had nothing to do with it , but i am certain it happened after 3 rd recall fix.

We bought the vehicle because they claimed 28-32mpg - we actually originally got 25-28 - and were very happy - after the last 3rd recall fix,  we only get 18-21? 

I am waiting to hear from an engineer about it
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