• Report: #499924
Complaint Review:

FORD Motor Company

  • Submitted: Thu, September 24, 2009
  • Updated: Sat, September 26, 2009

  • Reported By: Phil — Wrentham Massachusetts USA
FORD Motor Company
www.ford.com Internet United States of America

FORD Motor Company Paint on roof and tailgate on 05 Explorer peeling, Internet

*Consumer Comment: Thank The EPA

*Consumer Comment: They did something similar to me..Ford SUCKS...

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In the past my wife and our families have owned many Ford vehicles & have been satisfied overall with them. I have also had several company cars that were Fords. I am currently the owner of a 2005 Ford Explorer that has around 59,000 miles on it. It has been garaged during winters and kept clean and professionally serviced for as long as I have owned it.

Several times over the past year or so I noticed a little "dirt" on the roof in passing & took it to the car wash soon thereafter to give it a good cleaning. Recently I noticed some paint flaking off the top of the lift gate and a closer examination caused me to notice that most of the paint in the channels on the roof has peeled off and there is a considerable amount of rust there. Having never had a reason to climb up there before I hadn't seen what was happening. Outside of the annual Christmas tree I do not use the roof for carrying anything.

I had the dealer, Franklin Ford, examine the roof & lift gate during a service appointment on August 7th & they informed me that it was not covered under the warranty (3/36,000mi).

I addressed my complaint through Ford's Customer Service channels & while I repeatedly requested a decision in writing & received several e-mail responses without error inexplicably the rejection of my claim must have been caught in my junk mail filter or at least that is what their representatives have claimed. According to someone I spoke with my claim was rejected and I was informed that there are no warranties or other coverages that are available that would provide assistance..

Both my dealers service manager & Ford's representatives claimed no knowledge of any issues with the paint on these vehicles despite the fact that a little searching on the Internet returned over 8,400 returns on 2005 ford explorer paint peeling including several TV news stories & at least one technical service bulletin on the matter.

My local Chrysler dealer and several other used car dealers I have spoken with have confirmed that they are aware of this issue & actively look for it on trade-ins one dealer actually asks if there has been any repainting done on the vehicle as part of their trade questionnaire on-line!

After my initial discussion with the service department at Franklin Ford the service manager failed to return several calls & there has also been no response from any other local Ford representatives.

Two different body shops have quoted me around $1,200 to repair the roof & lift gate but both warned that there was a good chance that the same problem would likely show up elsewhere in the near future as lots of people have had this trouble with their Explorers.

Obviously this is a serious and well documented issue with these vehicles and I am apparently not alone in the belief that Ford should stand by their vehicles and address this issue.

I reached out to Rosemary O'Malley, Ford's Manager of "Consumer Affairs" and recieved a call from their Executive Offices stating the same thing as before, that there are no warranties or other coverages that are available that would provide assistance..

Why Ford? Why Now? Why Not! Not sure how that works as a tag line but it sure applies to my current situation!

This report was posted on Ripoff Report on 09/24/2009 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ford-motor-company/internet/ford-motor-company-paint-on-roof-and-tailgate-on-05-explorer-peeling-internet-499924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Thank The EPA

AUTHOR: Cory - (U.S.A.)

You're gonna see that on almost all new/newer cars thanks to the EPA's new regulations. The car MFGs had to get away from oil based paint and go to water based paint that doesn't hold up worth beans. With water based paint, you'll be lucky to get 5 years out of a paint job. Have an 08 truck that got a dozen or more chips in the paint when some jerk went flying by me on a brand new graveled road. The water based paint is nowhere near as pliant as the oil based paint, hence all the chips. About the only thing that SLOWS down the process is to keep a great coat of wax on your vehicle.

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#2 Consumer Comment

They did something similar to me..Ford SUCKS...

AUTHOR: Ronny g - (USA)

Several years ago I bought a new Mustang...Nice shiny black. The dealer told me I was "lucky" because it has a special clear-coat paint that never requires waxing. I really liked that has black needs to be cleaned a lot..every spec of dust shows up on it so it needs constants washing.

After a month or so..I noticed paint was cracking..and even some rust forming..one month old car. So when I bring it in the service manager looks at it and yells to someone inside..."we got another chipper". So not only where they aware this happens..they coined a nickname for it.

 I know it is covered under warranty..so I ask if they were going to repaint the whole car. They told me "no, only fix the areas". So I asked if it would be noticeable..and they told me that it would. So I said then you better repaint the whole car..it's a frikking new car, I don't want it to look like Earl Schrieb painted it.

They told me they will only repaint it if the whole paint job starts chipping. So I left the dealer and lived with the rust and splits. A few months later the rust is much worse and the whole car is chipping...so I bring it in and they agree to paint the whole car. I ask if they will be using the same clear-coat...as part of the selling point was I did not have to wax the car ever. They told me "no, it will be regular paint".

I should have filed a small claim..but decided to see if they could do a good job..so I will have to wax it..whatever.

Well as you could probably guess..they did a horrible job. Over spray everywhere..they did not disassemble anything..it looked worse then a macco "special".

It was unacceptable. So since I owned an automotive electronics shop at the time..I stripped the car myself..all the panels off..removed the lock cylinders..you know all the stuff they should have done..and masked it properly..as well as remove all their over spray. I brought it back to them and they painted it again under warranty. Now it came out better that time...mostly because I did all the real work myself..they just sprayed it..but it did not look as good as when it was new..and it was not clear coat so it did need waxing all the time.

And THAT my friends..is how the Ford dealership takes care of their customers, and stands behind it's product.

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